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URL: https://www.coursera.org/learn/social-media-and-brand-engagement

⇱ Social Media and Brand Engagement | Coursera


Social Media and Brand Engagement

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Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

8 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

8 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Manage social media accounts with professional scheduling tools.

  • Maintain brand consistency across digital platforms.

  • Measure and analyze brand awareness and perception.

  • Develop data-driven social media optimization strategies and create actionable brand engagement improvement plans.

Details to know

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Recently updated!

April 2026

Assessments

10 assignmentsΒΉ

AI Graded see disclaimer
Taught in English

Build your subject-matter expertise

This course is part of the AI-Driven Brand Management: Learnings from FANG and FMCG Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 5 modules in this course

This course develops skills for building and maintaining brand presence across social platforms. You'll learn to optimize organic and paid social content, use scheduling and management tools like Hootsuite and Buffer, and ensure visual consistency across all brand touchpoints. By the end of this course, you'll be able to manage social media engagement, audit brand consistency, and measure brand awareness using both quantitative and qualitative methods. These competencies prepare you for social media management and brand coordination roles.

Who this is for: Marketing coordinators, social media specialists, small business owners, and professionals looking to elevate their social media management skills. Basic digital marketing knowledge is helpful but not required.

Stop posting into the void. This 90-minute, tool-agnostic module teaches professionals the fundamental strategies behind high-performing social media. You will master the critical difference between authentic organic content and the targeted reach of paid ads. Learn to write sharp, optimized copy that reflects a unique brand voice and drives action. You will also master using audience-relevant hashtags to connect your content with the right conversations. The module culminates in you creating a complete, strategically optimized social media post, ready to schedule on any platform and deliver measurable results.

What's included

2 videos2 readings3 assignments

2 videosβ€’Total 11 minutes
  • Organic vs. Paid: Choosing Your Strategyβ€’6 minutes
  • From Blank Page to Perfect Postβ€’5 minutes
2 readingsβ€’Total 23 minutes
  • The Power of Voice: The Wendy's Storyβ€’13 minutes
  • Hashtags Aren't Magic, They're a Scienceβ€’10 minutes
3 assignmentsβ€’Total 52 minutes
  • Social Media Strategy Briefβ€’30 minutes
  • Hands-On Learning: Draft Your Postβ€’15 minutes
  • Strategy & Hashtag Check-Inβ€’7 minutes

Transform your social media from a daily chore into a strategic powerhouse. This module is for marketers who want to move beyond reactive posting and use professional platforms to drive efficiency, consistency, and engagement. You'll learn to use scheduling tools like Buffer to build a proactive content calendar and manage a centralized inbox with brand-aligned templates. Explore real-world case studies to balance automated efficiency with authentic interaction. The module culminates in a hands-on simulation where you'll manage a live social media queue and craft a strategic memo, equipping you with the skills to implement a powerful workflow.

What's included

3 videos2 readings2 assignments

3 videosβ€’Total 16 minutes
  • How a Bold Voice Wins: The Wendy's Roastβ€’5 minutes
  • The Three Pillars of Social Management Toolsβ€’4 minutes
  • Dashboard in Action: Scheduling and Respondingβ€’6 minutes
2 readingsβ€’Total 16 minutes
  • The Social Media Manager's Toolkitβ€’8 minutes
  • Engaging with Purpose: Template Best Practicesβ€’8 minutes
2 assignmentsβ€’Total 50 minutes
  • Using Sprout Social to Schedule and Monitor Contentβ€’30 minutes
  • Hands-On Learning: Managing Your First Social Media Interactionβ€’20 minutes

In today's market, a consistent visual brand identity is essential. This 90-minute intermediate module is for marketing professionals, brand managers, and designers. You will learn why visual consistency is a cornerstone of brand recognition and how inconsistencies can erode trust. Through practical learning, you'll learn to apply brand guidelines, conduct a thorough brand audit, and identify visual discrepancies. Drawing on real-world examples from iconic brands, this module provides a practical framework for enforcing consistency. You'll complete a practice audit and a final project, demonstrating your ability to champion visual consistency within your organization.

What's included

2 videos1 reading2 assignments

2 videosβ€’Total 10 minutes
  • Why Consistency is King: Lessons from Iconic Brandsβ€’6 minutes
  • How to Conduct a Brand Audit on a Websiteβ€’4 minutes
1 readingβ€’Total 10 minutes
  • Deconstructing Brand Guidelinesβ€’10 minutes
2 assignmentsβ€’Total 45 minutes
  • Brand Consistency Audit Reportβ€’30 minutes
  • Hands-On Learning: Mini Brand Auditβ€’15 minutes

Go beyond likes and shares to truly understand what people are saying about your brand. This practical, hands-on module is for marketers who want to master measuring brand awareness. You will learn to distinguish between quantitative metrics, like share of voice, and the critical qualitative analysis of "what they're saying." Drawing lessons from iconic campaigns, you'll see why tracking sentiment is non-negotiable. Using a step-by-step process, you'll apply social listening techniques to analyze real-time conversations. The module culminates in a lab where you’ll capture live brand mentions, turning raw online buzz into actionable, strategic insight.

What's included

3 videos2 readings2 assignments

3 videosβ€’Total 19 minutes
  • When Buzz Turns Bad: The Pepsi Ad Crisisβ€’7 minutes
  • An Introduction to Social Listeningβ€’6 minutes
  • Finding Mentions: A Practical Guide to X (Twitter) Searchβ€’7 minutes
2 readingsβ€’Total 16 minutes
  • The Two Sides of Buzz: Quantitative vs. Qualitativeβ€’8 minutes
  • From Insight to Innovation: How Top Brands Listenβ€’8 minutes
2 assignmentsβ€’Total 35 minutes
  • Brand Mention Analysis and Submissionβ€’15 minutes
  • Hands-On Learning: Your First Brand Mention Snapshotβ€’20 minutes

This capstone project challenges you to apply all the social media and brand engagement skills from this long course in a comprehensive brand audit. You'll evaluate a brand's social presence, visual consistency, and awareness indicators, then develop actionable optimization recommendations for stakeholders.

What's included

2 readings1 assignment

2 readingsβ€’Total 14 minutes
  • Why This Project Mattersβ€’4 minutes
  • Your Project Blueprint: Requirements and Evaluationβ€’10 minutes
1 assignmentβ€’Total 150 minutes
  • Project: Brand Engagement Audit and Optimization Planβ€’150 minutes

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Frequently asked questions

No. The course is designed for intermediate learners, providing step-by-step guidance through social media management techniques and tools.

You'll gain proficiency in professional social media management tools like Hootsuite and Buffer, essential for strategic social media coordination.

Whether you're a marketing professional or a business owner, you'll learn to create more strategic, data-driven social media approaches that enhance brand visibility and engagement.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,

ΒΉ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.