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URL: https://www.coursera.org/learn/google-workspace-troubleshooting

⇱ Google Workspace Troubleshooting | Coursera

Google Workspace Troubleshooting

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Google Workspace Troubleshooting

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Gain insight into a topic and learn the fundamentals.
4.6

27 reviews

Beginner level
No prior experience required
4 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.6

27 reviews

Beginner level
No prior experience required
4 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Diagnose and resolve common Google Calendar syncing and sharing issues.

  • Diagnose and resolve email delivery issues within Google Workspace.

  • Resolve common Google Drive access, synchronization, and data recovery issues.

  • Analyze audit logs to troubleshoot security-related issues within Google Workspace.

Details to know

Shareable certificate

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Assessments

5 assignments

Taught in English

Build your Software Development expertise

This course is part of the Google Workspace Administrator Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Google Cloud

There is 1 module in this course

This course was designed to prepare Google Workspace Administrators to troubleshoot common Google Workspace issues. Learners will practice diagnosing and resolving problems in Gmail, Calendar, and Drive, and navigating the Admin console. They will also experience analyzing audit logs to troubleshoot security issues, and gathering information and using available resources to troubleshoot and report technical issues.

This course was designed to prepare Google Workspace Administrators to troubleshoot common Google Workspace issues. Learners will practice diagnosing and resolving problems in Gmail, Calendar, and Drive, navigating the Admin console. They will also experience analyzing audit logs to troubleshoot security issues, and gathering information and using available resources to troubleshoot and report technical issues.

What's included

7 videos5 assignments12 plugins

7 videos•Total 16 minutes
  • Welcome•1 minute
  • Audit logs•2 minutes
  • Troubleshooting Google Calendar issues•2 minutes
  • Troubleshooting mail issues•2 minutes
  • Troubleshooting Google Drive issues•3 minutes
  • Support resources•3 minutes
  • Course recap•2 minutes
5 assignments•Total 34 minutes
  • Quiz: Audit logs•6 minutes
  • Quiz: Troubleshooting Google Calendar issues•6 minutes
  • Quiz: Troubleshooting mail issues•8 minutes
  • Quiz: Troubleshooting Google Drive issues•8 minutes
  • Quiz: Support resources•6 minutes
12 plugins•Total 170 minutes
  • Create your Google Workspace trial account•5 minutes
  • Collect and analyze logs•10 minutes
  • Calendar issues•10 minutes
  • Email delivery issues•10 minutes
  • Email audit investigation•20 minutes
  • Implementing mail policy changes•20 minutes
  • Shared drive errors•15 minutes
  • Drive for Desktop errors•20 minutes
  • Accidentally deleted files•10 minutes
  • Drive offline access issues•10 minutes
  • Report an issue•20 minutes
  • Service down•20 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Instructor ratings
5.0 (5 ratings)
Google Cloud
2,244 Courses•4,416,115 learners

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Frequently asked questions

Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.

If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.

Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.

If you complete the course successfully, your electronic Course Certificate will be added to your Accomplishments page - from there, you can print your Course Certificate or add it to your LinkedIn profile.

This course is currently available only to learners who have paid or received financial aid, when available.

Financial aid available,