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⇱ Migration, Analytics, Troubleshooting & Wrap-Up | Coursera

Migration, Analytics, Troubleshooting & Wrap-Up

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Migration, Analytics, Troubleshooting & Wrap-Up

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Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

8 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

8 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Learn how to manage the migration of emails and data using Google Workspace’s suite of tools.

  • Master Google Workspace’s audit logs to track and analyze user activity for better security and compliance.

  • Troubleshoot and resolve common Google Workspace issues, including Gmail, Drive, and Classroom-related problems.

  • Implement advanced troubleshooting and system integration techniques to optimize the functionality of Google Workspace.

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Recently updated!

April 2026

Assessments

5 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Google Workspace Administration Bootcamp 2026 Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 4 modules in this course

This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course.

In this comprehensive course, you will gain a deep understanding of Google Workspace migration, reporting, and troubleshooting practices. From learning the nuances of Exchange Online Migration and email data imports to exploring advanced tools like GWMME and GWSMO, this course equips you with the skills to manage and troubleshoot Google Workspace at an expert level. The course is divided into distinct modules focused on practical scenarios. You’ll start with the migration process, where you’ll discover various tools and strategies for seamless transitions to Google Workspace. Then, you’ll dive into audit logs and reporting, mastering analytics to assess your organization’s data and user activity. Finally, the troubleshooting section covers common Workspace issues, including email, Drive, and Classroom problems, ensuring you’re ready for any challenge. Ideal for IT professionals and system administrators, this course is perfect for anyone responsible for managing Google Workspace in their organization. Whether you’re migrating from another platform or troubleshooting existing setups, the content will provide you with the necessary tools and knowledge. No specific prerequisites are needed, but familiarity with Google Workspace will be beneficial. By the end of the course, you will be able to successfully manage and troubleshoot Google Workspace migrations, use advanced reporting tools, solve common system issues, and optimize workflows for a smooth administration experience.

In this module, we will explore the various migration options within Google Workspace, focusing on Exchange Online migrations and email imports through the Admin Console. We’ll also introduce key tools like GWMME, GWSMO, and GCDS, and demonstrate how to leverage Google Takeout for data export. By the end, you will be able to navigate Google Workspace’s migration tools efficiently.

What's included

8 videos1 reading1 assignment

8 videos•Total 67 minutes
  • Overview of Migration in Google Workspace•9 minutes
  • Exchange Online Migration in Admin Console•10 minutes
  • Email Migration Options in Admin Console•8 minutes
  • Additional Migration Options in Admin Console•9 minutes
  • Overview of GWMME•9 minutes
  • Overview of GWSMO•7 minutes
  • Overview of GCDS•8 minutes
  • Using Google Takeout to Export Workspace Data•8 minutes
1 reading•Total 10 minutes
  • Introduction to the course 'Migration, Analytics, Troubleshooting & Wrap-Up'•10 minutes
1 assignment•Total 15 minutes
  • Migration Options in Google Workspace - Assessment•15 minutes

In this module, we will dive into Google Workspace's powerful reporting and analytics features, helping you track user behavior and monitor security risks. You’ll learn how to use audit logs, set reporting rules, and generate detailed application usage reports. The module also covers the integration of data and security tools, including the Security Center, to enhance your organization’s performance and safety.

What's included

13 videos1 assignment

13 videos•Total 116 minutes
  • Google Workspace Audit Logs Overview•10 minutes
  • Audit Logs: Access Evaluation, Admin Data Action, Admin Log Events•7 minutes
  • Audit Logs: Calendar, Chat, Chrome, Chrome Sync Log Events•8 minutes
  • Audit Logs: Classroom, Cloud Search, Contacts, CAA, Device Migration•9 minutes
  • Audit Logs: Device, Directory Sync, Drive, Graduation, Groups Enterprise•12 minutes
  • Audit Logs: LDAP, Meet, OAuth, SAML, Takeout, Keep, User, Vault Log Events•12 minutes
  • Email Log Search•6 minutes
  • Reporting Rules•11 minutes
  • Apps Report in Admin Console•7 minutes
  • Reports: Cost, User, Devices•6 minutes
  • Data Integrations in Admin Console•6 minutes
  • Security Center: Dashboard, Investigation Tool, Security Health•11 minutes
  • Authentication Settings in Admin Console•11 minutes
1 assignment•Total 15 minutes
  • Reporting and Analytics - Assessment•15 minutes

In this module, we will guide you through troubleshooting essential Google Workspace issues that administrators face daily. You’ll gain the skills needed to resolve challenges related to file-sharing permissions, Drive syncing, email delivery failures, and device management. We’ll also explore how to use audit logs and reporting tools to efficiently diagnose and resolve problems, ensuring smooth Workspace operations.

What's included

20 videos1 assignment

20 videos•Total 175 minutes
  • Sharing Permissions & Ownership Issues in Drive•11 minutes
  • File Missing & Restoration Issues in Drive•8 minutes
  • Shared Drive Management Issues•11 minutes
  • Drive for Desktop Issues•8 minutes
  • Doc Editors & Site Issues•9 minutes
  • Pooled Storage Issues•7 minutes
  • Calendar Sharing and Permissions Issues•8 minutes
  • Calendar Event Issues & Ownership Transfer•12 minutes
  • Resource & Calendar Interop Issues•10 minutes
  • Classroom Student Issues•7 minutes
  • Classroom Teacher Issues•9 minutes
  • Managed Devices Issues•5 minutes
  • Android, iOS, Windows Managed Devices Issues•9 minutes
  • GCPW Issues•9 minutes
  • SPF, DKIM, DMARC Issues•13 minutes
  • Gmail Accounts Issues•9 minutes
  • Gmail Delivery Issues•11 minutes
  • Gmail SMTP Errors•5 minutes
  • Usage Limits & Audit Log Usage to Resolve Issues•5 minutes
  • Workspace Sign-Up, Domain, SSO & Deletion Issues•9 minutes
1 assignment•Total 15 minutes
  • Troubleshooting Common Workspace Issues as Administrators - Assessment•15 minutes

In this module, we will wrap up the course with a review of the most important topics covered, ensuring you leave with a solid understanding of Google Workspace administration. You will get key takeaways on best practices for troubleshooting and data management, and we'll help you build a roadmap to confidently apply your new knowledge in your role as a Workspace administrator.

What's included

1 video1 reading2 assignments

1 video•Total 8 minutes
  • Course Wrap-Up: Key Takeaways & Final Insights•8 minutes
1 reading•Total 10 minutes
  • Conclusion to the Course 'Migration, Analytics, Troubleshooting & Wrap-Up'•10 minutes
2 assignments•Total 75 minutes
  • Full Course Practice Assessment•15 minutes
  • Full Course Assessment•60 minutes

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Frequently asked questions

This course focuses on critical aspects of managing Google Workspace, including migration options, analytics, troubleshooting, and the final course wrap-up. It is designed to equip administrators with the skills needed to handle data migration, monitor activities through audit logs, and resolve common issues in a Google Workspace environment. This is highly relevant as organizations increasingly rely on Google Workspace, and proficient management of the platform is essential for smooth operations, secure data handling, and effective issue resolution.

This course is part of a Google Workspace specialization, covering migration options, reporting, analytics, and troubleshooting common issues faced by administrators. It guides learners through the entire process of managing a Google Workspace environment—from migrating data securely to analyzing activity logs, monitoring usage, and troubleshooting a range of issues that administrators may face. The course also includes the final wrap-up session that provides key takeaways and insights for further administrative excellence.

Upon completing this course, you will be able to manage Google Workspace migrations efficiently, analyze audit logs for organizational insights, and resolve common technical issues. You'll have the skills to troubleshoot problems related to Drive, Calendar, Gmail, Classroom, and other Workspace tools, ensuring that you can maintain a seamless and secure Workspace environment. Additionally, you will be proficient in handling data security and compliance-related tasks within the platform.

To get the most out of this course, a basic understanding of Google Workspace tools, such as Gmail, Drive, and Calendar, is helpful. Familiarity with administrative tasks within Google Workspace or similar platforms will also be beneficial. However, the course is designed to cater to administrators of various experience levels, so even if you're relatively new to Google Workspace administration, you'll be able to grasp the concepts with some effort.

This course is ideal for IT administrators, system administrators, and anyone responsible for managing Google Workspace within an organization. Whether you're new to Google Workspace or looking to deepen your administrative knowledge, this course will provide the essential skills and best practices to excel in managing and troubleshooting the platform.

The course consists of approximately 6 hours of video content, covering a range of topics in migration, analytics, and troubleshooting. The time required to complete the course may vary depending on your pace, but most learners should be able to finish it within a few days if they dedicate focused time to the lessons.

Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.

If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.

Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.

If you complete the course successfully, your electronic Course Certificate will be added to your Accomplishments page - from there, you can print your Course Certificate or add it to your LinkedIn profile.

This course is currently available only to learners who have paid or received financial aid, when available.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,