Healthcare Organizations and the Health System
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Healthcare Organizations and the Health System
This course is part of Healthcare Organization Operations Specialization
Instructor: Margaret Kilduff, Ph.D.
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There are 4 modules in this course
Have you ever been in a healthcare waiting room and thought about how the organization could be more efficient? For example, have you found yourself thinking about how to reduce the amount of time spent waiting? Or do you work in a healthcare organization and find yourself thinking about how to improve the organization? If you have, this course is for you. Course content includes an overview of healthcare organizations, their administration and management, and their governance.
The course provides links to external sites to connect you to the larger "real world" of healthcare organizations. The links also serve as resources you can take with you after you complete the course experience. And because everyone loves a road trip/field trip, there are also "virtual field trips" to the often hidden places of interest on the web. The course format is readings, videos, quizzes, and an electronic poster project. The poster project requires you to synthesize course material to design a healthcare organization and governance structure the way you would have things run in the best of all worlds. The electronic poster file is an artifact of the course which you can circulate to colleagues or use for a talk or presentation event.
This lesson provides an overview of the course as well as an overview of healthcare organizations and the health system.
What's included
15 readings2 assignments1 peer review4 discussion prompts6 plugins
15 readings•Total 132 minutes
- [INFO] STEP-BY-STEP FAST-TRACK PATHWAY TO THE CERTIFICATE•10 minutes
- [INFO] Course Syllabus•10 minutes
- [INFO] PDF of Course Content for Certificate Students Only•10 minutes
- [INFO] IMPORTANT NOTE – IF YOU PREFER OR NEED EITHER: 1) AN AUDIO VERSION OF THIS COURSE , OR 2) THE COURSE IN A LANGUAGE OTHER THAN AMERICAN ENGLISH•10 minutes
- [FUN] Welcome and Find Your Seat•10 minutes
- [INFO] Welcome and Course Overview•10 minutes
- [INFO] Welcome and Lesson One Overview•10 minutes
- [INFO] Topic 1. "Health Care" versus "Healthcare"•10 minutes
- [INFO] Topic 2. Healthcare Organization and Health System•10 minutes
- [INFO] Topic 3. Healthcare Organization Definitions•10 minutes
- [INFO] Topic 4. Healthcare Organization Accreditation•10 minutes
- [INFO] Topic 5: Healthcare Organization Characteristics•10 minutes
- [FUN] Lesson One Trivia Question•2 minutes
- [FUN] Lesson One Trivia Question Answer•5 minutes
- [FUN] Lesson One Virtual Field Trip•5 minutes
2 assignments•Total 21 minutes
- [INFO] PDF of Course Content for Certificate Students Only•1 minute
- [CERT] Lesson One Quiz•20 minutes
1 peer review•Total 45 minutes
- [PREP] Lesson One Create Your Own Healthcare Organization•45 minutes
4 discussion prompts•Total 27 minutes
- [FUN] Feedback - Course as a Whole•5 minutes
- [FUN] What would you like to learn in this course?•7 minutes
- [FUN] Feedback - Lesson One•10 minutes
- [FUN] Healthcare Organization Quality Measures•5 minutes
6 plugins•Total 61 minutes
- [FUN} Video: History of Massachusetts General Hospital (MGH)•8 minutes
- [FUN] Video - Topic 2: U.S. Public Health Service (USPHS) Overview•5 minutes
- [FUN] Video - Topic 3: LBJ 1965 Medicare Bill-Signing Ceremony•2 minutes
- [FUN] Video - Topic 4: E.A. Codman, An MGH Legend•35 minutes
- [FUN] Video - Topic 5: Value-Based Purchasing•4 minutes
- [FUN] Video - Lesson One Virtual Field Trip•7 minutes
This lesson provides an overview of healthcare administration and management.
What's included
9 readings1 assignment2 peer reviews2 discussion prompts6 plugins
9 readings•Total 72 minutes
- [INFO] Welcome and Lesson Two Overview•10 minutes
- [INFO] Topic 1. Healthcare Administration versus Healthcare Management•10 minutes
- [INFO] Topic 2. Healthcare Administrator Skills and Knowledge•10 minutes
- [INFO] Topic 3. Evidence-Based Healthcare Administration Practice•10 minutes
- [INFO] Topic 4. Healthcare Administration Frameworks•10 minutes
- [INFO] Topic 5. Healthcare Administration Professional Associations•10 minutes
- [FUN] Lesson Two Trivia Question•2 minutes
- [FUNLesson Two Trivia Question Answer•5 minutes
- [FUN] Lesson Two Virtual Field Trip•5 minutes
1 assignment•Total 20 minutes
- [CERT] Lesson Two Quiz•20 minutes
2 peer reviews•Total 90 minutes
- [PREP] Lesson Two Create Your Own Healthcare Organization•45 minutes
- [PREP] Lesson One Create Your Own Healthcare Organization•45 minutes
2 discussion prompts•Total 15 minutes
- [FUN] Feedback - Lesson Two•5 minutes
- [FUN] Healthcare Organization Silos•10 minutes
6 plugins•Total 40 minutes
- [FUN] Video - Topic 1: Massachusetts General Hospital (MGH) Administrative Fellowship Overview•8 minutes
- [FUN] Video - Topic 2: American College of Healthcare Executives (ACHE) Overview•5 minutes
- Video - Topic 3. What Are Systematic Reviews? (Optional)•4 minutes
- [FUN] Video - Topic 4. An Introduction to Lean Thinking•17 minutes
- [FUN] Video - Topic 5. The Perelman School of Medicine: First•4 minutes
- [FUN] Video - Lesson Two Virtual Field Trip•2 minutes
This lesson provides an overview of organizational governance and functions.
What's included
9 readings1 assignment3 peer reviews2 discussion prompts6 plugins
9 readings•Total 72 minutes
- [INFO] Welcome and Lesson Three Overview•10 minutes
- [INFO] Topic 1. Governance and Theory•10 minutes
- [INFO] Topic 2. Governance and Business Structure•10 minutes
- [INFO] Topic 3. Governance and Tax Status•10 minutes
- [INFO] Topic 4. Governance and Mission, Vision, and Bylaws•10 minutes
- [INFO] Topic 5. Governance and a Board of Directors•10 minutes
- [FUNLesson Three Trivia Question•2 minutes
- [FUN] Lesson Three Trivia Question Answer•5 minutes
- [FUNLesson Three Virtual Field Trip•5 minutes
1 assignment•Total 20 minutes
- [CERT] Lesson Three Quiz•20 minutes
3 peer reviews•Total 135 minutes
- [PREP] Lesson Three Create Your Own Healthcare Organization•45 minutes
- [PREP] Lesson Two Create Your Own Healthcare Organization•45 minutes
- [PREP] Lesson One Create Your Own Healthcare Organization•45 minutes
2 discussion prompts•Total 15 minutes
- [FUN] Feedback - Lesson Three•10 minutes
- [FUN] For-Profit or Non-Profit Healthcare Organizations•5 minutes
6 plugins•Total 29 minutes
- [FUN] Video - Topic 1. Cool Things at the National Archives•5 minutes
- [FUN] Video - Topic 2. Treasury Building Restoration•6 minutes
- [FUN] Video - Topic 3. Therapy Dogs at Walter Reed•2 minutes
- [FUN] Video - Topic 4. Olmsted's Plan for the U.S. Capitol•4 minutes
- [FUN] Video - Topic 5. The Board’s Role in Value Creation•5 minutes
- [FUN] Video - Lesson Three Virtual Field Trip•7 minutes
This lesson is a synthesis of the course material to design and present a healthcare organization and governance structure the way you would have things run in the best of all worlds.
What's included
8 readings2 assignments1 peer review4 discussion prompts5 plugins
8 readings•Total 62 minutes
- [INFO] Welcome and Lesson Four Overview•10 minutes
- [INFO] Topic 1. Synthesize Course Content•10 minutes
- [INFO] Topic 2. Generate An Effective Electronic Poster•10 minutes
- [INFO] Topic 3. Judge the Quality of a Poster•10 minutes
- [FUN] Lesson Four Trivia Question•2 minutes
- [FUN] Lesson Four Trivia Question Answer•5 minutes
- [FUN] Lesson Four Virtual Field Trip•5 minutes
- [INFO] Thank You For Participating in This Course•10 minutes
2 assignments•Total 36 minutes
- [CERT] Synthesize Course Content Self-Evaluation•24 minutes
- [CERT] Generate an Effective Electronic File Poster Self-Evaluation•12 minutes
1 peer review•Total 70 minutes
- [CERT] Poster Submission and Evaluation•70 minutes
4 discussion prompts•Total 30 minutes
- [FUN] Feedback - Lesson Four•10 minutes
- [FUN] Poster Generation and Judging•5 minutes
- [FUN] Did you learn what you wanted to learn?•5 minutes
- [FUN] Another Opportunity for Feedback - Course as a Whole•10 minutes
5 plugins•Total 76 minutes
- [FUN] Video - Topic 1. This is LibreOffice•2 minutes
- [FUN] Video - Topic 2. TechTime: Designing Conference Posters in PowerPoint•60 minutes
- [FUN] Video - Topic 3. The Perfect Elevator Pitch•3 minutes
- [FUN] Video - Lesson Four Virtual Field Trip•4 minutes
- [FUN] Video - Highline Trail, Glacier National Park, Montana•7 minutes
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Reviewed on Jun 13, 2021
This course is very helpful to anyone who is preparing to do administration or leadership in any health care setting. I learnt a lot.
Reviewed on Jul 29, 2023
Some videos might be a bit too outdated but they still make good points.
Reviewed on Oct 17, 2022
The course is a great start for knowledge in administration of health systems.
Frequently asked questions
There are two ways to communicate directly with the instructor – one private (seen only by you and the instructor) and one public (seen by the instructor and all learners in the course). The private communication is via the comment feature within the course. The instructor sees all comments and will attempt to respond to each comment within 24 hours. The instructor also provides a direct email address with the response should future communication be needed or of interest. The public communication is via the course Feedback Discussion Forums. The instructor tries to respond to all comments in the Feedback Discussion Forums within 24 hours.
Each section of the course is marked to indicate its relevance to the work required to obtain the certificate. The markings are:
[CERT]: the section contains work which you must successfully complete to obtain the certificate.
[INFO]: the section provides information relevant to the work required for the certificate.
[PREP]: the section provides practice for the certificate work.
[FUN]:the section provides either: 1) interesting additional information which is supplemental, but not needed for the certificate; 2) an opportunity to post your comments on a specified topic for discussion with course colleagues, if you choose to do so; or 3) an opportunity to provide feedback on the course, if you choose to do so. If you are not interested in the [FUN] sections, skip them.
The short answer is that certificate learners need to successfully complete the six course sections marked [CERT]. These are:
Quiz: [CERT] Lesson One Quiz
Quiz: [CERT] Lesson Two Quiz
Quiz: [CERT] Lesson Three Quiz
Quiz: [CERT] Synthesize Course Content Self-Evaluation
Quiz: [CERT] Generate an Effective Poster Self-Evaluation
Peer Review: [CERT] Poster Submission and Evaluation
The Lesson One Quiz, Lesson Two Quiz, and Lesson Three Quiz are each open book, open note. You can take each quiz as many times as you want.
The self-evaluation “quizzes” are your own self-evaluation of the work that you have developed for the Peer Review project. The purpose of the self-evaluations is to ensure that all of the required elements of the peer review submission are completed before submission.
The Peer Review project is the capstone project for the course. The capstone project for the course requires learners to critically synthesize the material from the course and communicate/present the synthesized material to their learner colleagues. Each project is presented to learner colleagues via the peer-review feature and each learner evaluates the project of two learner colleagues.
The peer-review feature is chosen because each project is presented from the perspective of the Chief Executive Officer (CEO) of that healthcare organization. One skill required of all CEOs is the ability to communicate/present their thinking and conclusions to others and expect evaluation and feedback. Another skill required of all CEOs is the ability to critically evaluate the presentation, thinking, and conclusions of others.
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