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⇱ 2026 Market Research: Consumer Behavior & Psychology | Coursera


2026 Market Research: Consumer Behavior & Psychology

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2026 Market Research: Consumer Behavior & Psychology

This course is part of multiple programs.

Included with

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Gain insight into a topic and learn the fundamentals.
4 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
4 hours to complete
Flexible schedule
Learn at your own pace

Build your subject-matter expertise

This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 12 modules in this course

If you have a business idea or an existing business that is researching new directions or strategies, you will learn to conduct market research using the following methods:

Interviews Surveys Focus groups Measuring data and KPIs Using industry reports MARKETING PSYCHOLOGY After going over standard industry research, you will also learn marketing psychology. These are common principles that marketers use to position their products and marketing messaging that align with how buyers make purchasing decisions. You will learn about the role of emotions in purchasing decisions compared to the role of logic and reasoning, when each is used, to what extent, and in which way. PARADOX OF DOING CONSUMER RESEARCH DURING THE BUSINESS IDEA STAGE More often than entrepreneurs think it will happen, they get the demographics and psychographics of their target users quite wrong. But it makes a lot of sense because when your business is in the business idea stage, you are blinded by excitement and operating on assumptions that fuel that excitement. This is why you have to do your market research before you start your business. Market research is the data-driven approach to replacing assumptions with facts so you can start your business the right way. CONSUMER RESEARCH IS ALSO IMPORTANT FOR MARKETING RESEARCH To create any kind of a marketing strategy, you need to know who you are marketing to. So the deeper you understand and research your consumers, the more accurate your marketing research and subsequent marketing plan and strategy will be. Invest in your future! Enroll today!

What's included

9 videos

9 videosβ€’Total 51 minutes
  • Introduction and welcome to this market research and consumer behavior courseβ€’2 minutes
  • Decision-mapping for market research: the method of professionalsβ€’6 minutes
  • Market research methods to choose fromβ€’9 minutes
  • EXERCISE: choose the right market research methods and planβ€’4 minutes
  • EXERCISE ANSWER: choose the right market research methods and planβ€’9 minutes
  • Starting to identify our target market and getting over initial assumptionsβ€’6 minutes
  • Definition: Total Addressable Market (TAM)β€’5 minutes
  • Definition: Serviceable Addressable Market (SAM)β€’5 minutes
  • Definition: Serviceable Obtainable Market (SOM)β€’5 minutes

What's included

5 videos

5 videosβ€’Total 27 minutes
  • Introduction to doing customer interviews for market researchβ€’8 minutes
  • Introducing the next two videos, which are for start-up ideasβ€’1 minute
  • How to get feedback on business ideas & how to get expert feedbackβ€’7 minutes
  • Paid options to get business idea feedbackβ€’5 minutes
  • Validating business ideas by starting small and testing them in the marketβ€’5 minutes

What's included

7 videos

7 videosβ€’Total 32 minutes
  • Survey section introductionβ€’3 minutes
  • Challenges with surveys, polls or interviews in your product researchβ€’9 minutes
  • Creating an account in Google Docs so we can use Google Formsβ€’2 minutes
  • Multi-page formsβ€’5 minutes
  • Finishing the course customer feedback formβ€’3 minutes
  • Script for the feedback collection emailβ€’2 minutes
  • Customer feedback form resultsβ€’8 minutes

What's included

2 videos

2 videosβ€’Total 12 minutes
  • Focus group costs - few thousand and different if you do it or a firmβ€’6 minutes
  • How to run a single focus group meetingβ€’7 minutes

What's included

1 video

1 videoβ€’Total 2 minutes
  • Using existing research by research firmsβ€’2 minutes

What's included

2 videos

2 videosβ€’Total 7 minutes
  • Section introduction - using data, analytics, and KPIs to do market researchβ€’1 minute
  • Defining KPI and examples of KPIβ€’6 minutes

What's included

8 videos

8 videosβ€’Total 57 minutes
  • Introduction to Google Analytics 4β€’4 minutes
  • Diving a little deeper into Google Analytics 4β€’3 minutes
  • Setting up Google Analytics 4β€’5 minutes
  • How To Connect GA4 To Your Website Data Streamβ€’9 minutes
  • Demo of Google Analytics 4 for a Google website and custom reportsβ€’10 minutes
  • CAC (Customer Acquisition Cost) and LTV to make a strong profit & real exampleβ€’9 minutes
  • User navigation flow in Google Analytics of your innovation or startup websiteβ€’9 minutes
  • Quality of the traffic and secondary metrics in Google Analyticsβ€’9 minutes

What's included

3 videos

3 videosβ€’Total 10 minutes
  • Active listening for your customer serviceβ€’3 minutes
  • Example of active listening and improved comprehension I had to go throughβ€’4 minutes
  • Ask to rephrase to make sure you understoodβ€’4 minutes

What's included

3 videos

3 videosβ€’Total 9 minutes
  • Introduction to marketing psychologyβ€’1 minute
  • The extent of emotion in marketing, sales, and buyingβ€’4 minutes
  • AIDAβ€’4 minutes

What's included

3 videos

3 videosβ€’Total 14 minutes
  • Social proof theory introductionβ€’6 minutes
  • Awards for social proofβ€’3 minutes
  • Testimonialsβ€’6 minutes

What's included

2 videos

2 videosβ€’Total 8 minutes
  • How to use discounts to boost salesβ€’5 minutes
  • Scarcity - learn to manufacture scarcity and get people to buy nowβ€’3 minutes

What's included

2 videos1 assignment

2 videosβ€’Total 6 minutes
  • Reciprocity principle - based on cooperation - free or extra valueβ€’4 minutes
  • Information gap theory - common in headlines that don't tell everythingβ€’3 minutes
1 assignmentβ€’Total 30 minutes
  • Course testβ€’30 minutes

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Instructor

Alex Genadinik
117 Coursesβ€’33,565 learners

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