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Operations Systems Excellence

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Operations Systems Excellence

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Gain insight into a topic and learn the fundamentals.
4.7

85 reviews

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Prepare for a degree
Gain insight into a topic and learn the fundamentals.
4.7

85 reviews

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Prepare for a degree

Build your subject-matter expertise

This course is part of the Business and Marketing Strategies Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 3 modules in this course

The sole task of organisations is to either deliver customers the services that they require, or design, manufacture, and deliver products that customers are after. How do firms and organisations manage the very tasks that they carry out? How can operations themselves give excellence to organisations to enable them to be competitive?

Operations management is concerned with the design, planning and control of operating systems for the provision of goods and services. This course will provide an introduction not only into the development of operational systems but more importantly into the how operating methods can help achieve corporate excellence.

This week lays the foundation for your journey into operations management. You’ll discover how organisations transform inputs into valuable outputs and the frameworks used to analyse this process. With the 4Vs model, you'll learn to examine the unique features that shape different types of operations.

What's included

2 videos9 readings1 assignment2 discussion prompts

2 videos•Total 9 minutes
  • Operations management in context•4 minutes
  • Volume and variety•5 minutes
9 readings•Total 225 minutes
  • Course structure and navigation•5 minutes
  • Learn effectively this course•5 minutes
  • Introduction to week 1•5 minutes
  • Start a study journal•10 minutes
  • Defining operations management•60 minutes
  • Activity – Case study on complex operation coordination (aeroplane turnaround)•60 minutes
  • The 4V theory of operations management•60 minutes
  • Further reading•10 minutes
  • Summary•10 minutes
1 assignment•Total 30 minutes
  • What is operations excellence?•30 minutes
2 discussion prompts•Total 70 minutes
  • Activity – Plot a transformation model of a process•60 minutes
  • Case study – Applying the 4V theory to a process•10 minutes

This week focuses on how operations contribute to strategy and competitive advantage. You'll examine how firms develop operations strategies and use models like Hayes and Wheelwright and Hill’s framework to understand how operations support customer needs and drive long-term success.

What's included

2 videos5 readings1 assignment3 discussion prompts

2 videos•Total 9 minutes
  • Operations strategy•5 minutes
  • Defining services•4 minutes
5 readings•Total 200 minutes
  • Introduction to Week 2•10 minutes
  • Activity – Zara’s operations strategy•60 minutes
  • The four-stage model•60 minutes
  • Activity – Defining services•60 minutes
  • Summary•10 minutes
1 assignment•Total 30 minutes
  • Operations strategy for excellence •30 minutes
3 discussion prompts•Total 130 minutes
  • Order qualifiers and order winners•60 minutes
  • Application of the four-stage model•10 minutes
  • Activity – Servitisation•60 minutes

This week explores how operations are structured through processes. You’ll learn to classify process types, apply mapping tools, and understand how layouts can be designed to support efficiency. The focus is on how process design directly affects customer satisfaction and performance.

What's included

1 video5 readings1 assignment2 discussion prompts

1 video•Total 2 minutes
  • Course conclusion•2 minutes
5 readings•Total 200 minutes
  • Introduction to Week 3•10 minutes
  • The chocolate production process•60 minutes
  • Activity – Case study: Dell make to order•60 minutes
  • Activity – Case study: What Tesla needed to learn to compete with existing car makers•60 minutes
  • Course summary•10 minutes
1 assignment•Total 30 minutes
  • Process design for excellence•30 minutes
2 discussion prompts•Total 120 minutes
  • Activity – Can you buy a bespoke washing machine?•60 minutes
  • Activity – Swim lane diagram•60 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Prepare for a degree

Taking this course by University of London may provide you with a preview of the topics, materials and instructors in a related degree program which can help you decide if the topic or university is right for you.

Instructor

Instructor ratings
4.6 (21 ratings)
University of London
3 Courses•42,114 learners

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Showing 3 of 85

PS
·

Reviewed on Apr 10, 2023

Wonderful Experience, the videos and articles were of great content. I would love to have a more exhaustive version.

BK
·

Reviewed on Jan 4, 2026

This is an excellent course with different case studies that make you think out of the box. Highly recommended to understand the amazing cases and apt for the roles who are in Ops.

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,