Solving Problems with Creative and Critical Thinking
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Solving Problems with Creative and Critical Thinking
This course is part of People & Soft Skills: Essential for Professional Success Specialization
Instructor: IBM Skills Network Team
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What you'll learn
Utilize critical and creative thinking to solve issues.
Describe the 5-step process of effectively solving problems.
Analyze a problem and identify the root cause.
Explore possible solutions and employ the problem solving process.
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There are 2 modules in this course
In order to find a solution, one needs to be able to analyze a problem. This short course is designed to teach you how to solve and analyze problems effectively with critical and creative thinking.
Through the use of creative and critical thinking you will learn how to look at a problem and find the best solution by analyzing the different ways you can solve a problem. By taking this quick course you will gain the skills you need to find the root cause of a problem through the use of a five-step method. You will learn the process you must go through in order to find the problem, which leads to finding a solution. You will gain the necessary skills needed for critical and creative thinking which will be the foundation for successfully solving problems. This course provides fundamental skills that you will need to use in your day to day work. The course is suitable for anyone – students, career starters, experienced professionals and managers - wanting to develop problem solving skills regardless of your background. By taking this course you will be gaining some of the essential skills you need in order to be successful in your professional life. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.
This module will help you to develop skills and behaviors required to solve problems and implement solutions more efficiently in an agile manner by using a systematic five-step process that involves both creative and critical thinking.
What's included
30 videos10 readings10 assignments
30 videos•Total 28 minutes
- Why do you need to focus on solving problems?•2 minutes
- The problem-solving process•2 minutes
- How can you solve problems in an agile way?•1 minute
- Let’s begin with the first topic•1 minute
- The problem-solving process-Identify•1 minute
- Write a problem statement•1 minute
- How do you find out if a problem is worth solving?•1 minute
- Recap•1 minute
- Let’s move to the second topic•1 minute
- The problem-solving process: Analyze•1 minute
- How do you use “The 5 Whys”?•2 minutes
- The root cause!•1 minute
- Many tools can help with root cause analysis•0 minutes
- Let’s move to the third topic•0 minutes
- The problem-solving process: Explore•1 minute
- Brainstorming rules•2 minutes
- Brainstorm to solve Georgia’s problem•0 minutes
- Recap•1 minute
- Let’s move to the fourth topic •1 minute
- The problem-solving process: Select•2 minutes
- Let’s find five solutions for one problem•2 minutes
- Use these factors to identify who should choose a solution•1 minute
- Use the Ease and effectiveness matrix to select the best solution•0 minutes
- Recap •1 minute
- Let’s move to the fifth topic•0 minutes
- What will success look like?•0 minutes
- How will you measure a solution’s effectiveness?•0 minutes
- If you can’t measure it, you can’t manage it•1 minute
- Build an implementation plan•1 minute
- Recap•1 minute
10 readings•Total 34 minutes
- Critical and creative thinking are required to solve problems•5 minutes
- What will you learn from the course?•2 minutes
- Let’s help Georgia!•5 minutes
- Is Georgia’s problem worth solving?•4 minutes
- Recap•2 minutes
- Brainstorm to get plenty of ideas•5 minutes
- Let’s find five solutions for one problem•2 minutes
- Who should chose a solution in Georgia's problem?•2 minutes
- How will you work out the best possible solution?•4 minutes
- Plan to implement the solution for Georgia•3 minutes
10 assignments•Total 86 minutes
- Practice Quiz: What do you think?•5 minutes
- Practice Quiz: What do you think?•3 minutes
- Practice Quiz: The “5 Whys” for Georgia•20 minutes
- Practice Quiz: Which type of solution will work for Georgia?•3 minutes
- Practice Quiz: Who should choose the solution in each case?•10 minutes
- Practice Quiz: Who should choose a solution to Georgia’s problem?•10 minutes
- Practice Quiz: Using the Ease and Effectiveness Matrix•10 minutes
- Practice Quiz: Let’s use the Ease and effectiveness matrix for Georgia’s problem•10 minutes
- Practice Quiz: What do you think success will look like?•5 minutes
- Practice Quiz: What do you think?•10 minutes
In this module you will take practice and graded quizzes to demonstrate the knowledge gained from this course.
What's included
1 video1 reading2 assignments
1 video•Total 2 minutes
- Review the five-step problem-solving process•2 minutes
1 reading•Total 2 minutes
- Congratulations and Next Steps. •2 minutes
2 assignments•Total 30 minutes
- Graded Quiz: Solving Problems with Critical and Creative Thinking •20 minutes
- Practice Quiz: Solving Problems with Critical and Creative Thinking •10 minutes
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Reviewed on Jan 14, 2024
The course was really useful and it also helped me view problems in a different and better way, hence making it easy for me to come up with solutions.
Reviewed on Oct 10, 2022
An effective and methodical course that challenges you to test and hone your problem solving skills. Case studies and assessments keep you engaged.
Reviewed on Apr 27, 2024
its very well described and methods are very clear, how, when and where to implement
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