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URL: https://www.coursera.org/learn/emotional-intelligence-at-the-workplace

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Emotional Intelligence in the Workplace

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Emotional Intelligence in the Workplace

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply Emotional Intelligence frameworks to strengthen decision-making, collaboration, and communication in workplace settings.

  • Build self-awareness and emotional control to manage triggers, stay calm under pressure, and enhance professional relationships.

  • Practice empathy, active listening, and social awareness to foster team harmony, trust, and productive collaboration.

  • Create a personalized Emotional Intelligence action plan for leadership growth, performance improvement, and long-term success.

Details to know

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Assessments

16 assignments

Taught in English

There are 4 modules in this course

The course provides a structured and practical introduction to Emotional Intelligence (EI) - an essential skill for thriving in any professional environment. Designed for both beginners and working professionals, this course helps you recognize, understand, and manage emotions to improve communication, collaboration, and leadership impact. You’ll explore the five pillars of EI - self-awareness, self-regulation, motivation, empathy, and social skills, and learn how to apply them for better decision-making and stronger professional relationships.

Through real-world scenarios, guided reflections, and practical exercises, you’ll learn to manage stress, navigate conflicts, and lead with empathy. The course emphasizes workplace applications and personal growth, making it ideal for anyone aiming to build influence, trust, and team harmony. By the end of this course, you will be able to: -Apply the five components of Emotional Intelligence to workplace situations. -Build self-awareness and regulate emotions for better focus and communication. -Strengthen empathy and active listening to improve collaboration and teamwork. -Create a personal action plan to apply EI for leadership and career advancement. Disclaimer: This is an independent educational resource created by Board Infinity for informational and educational purposes only. This course is not affiliated with, endorsed by, sponsored by, or officially associated with any company, organization, or certification body unless explicitly stated. The content provided is based on industry knowledge and best practices but does not constitute official training material for any specific employer or certification program. All company names, trademarks, service marks, and logos referenced are the property of their respective owners and are used solely for educational identification and comparison purposes.

This introductory module lays the groundwork for understanding what emotional intelligence (EI) is and why it matters in professional life. Learners will explore the five core components of EI—self-awareness, self-regulation, motivation, empathy, and social skills—through real-world examples and workplace scenarios. By comparing leading EI models such as Goleman’s, Bar-On’s, and MSCEIT, participants will gain clarity on how emotional intelligence influences communication, collaboration, and decision-making at work. Interactive tools like the “EQ Self-Check” and scenario-based activities help learners assess their current EI strengths and identify growth areas. Through engaging videos, readings, and reflective exercises, this module equips learners with the essential knowledge to recognize and apply emotional intelligence in action—laying a strong foundation for personal development and future leadership growth.

What's included

9 videos5 readings4 assignments1 discussion prompt1 plugin

9 videosTotal 38 minutes
  • Introduction to the Course2 minutes
  • What is Emotional Intelligence?4 minutes
  • The Five Components Explained4 minutes
  • IQ vs. EQ in the Workplace4 minutes
  • Comparing EI Models4 minutes
  • Which Model Works Where?5 minutes
  • Real Stories: When EQ Saved the Day4 minutes
  • EQ in Team Settings5 minutes
  • Managing Up with Emotional Intelligence4 minutes
5 readingsTotal 65 minutes
  • Syllabus15 minutes
  • Glossary5 minutes
  • Emotional Intelligence Primer15 minutes
  • Model Mapping Activity15 minutes
  • From Awareness to Impact15 minutes
4 assignmentsTotal 105 minutes
  • Graded Quiz: Foundations of Emotional Intelligence60 minutes
  • Practice Quiz: What is Emotional Intelligence?15 minutes
  • Practice Quiz: EI Models in the Workplace15 minutes
  • Practice Quiz : Emotional Intelligence in Action15 minutes
1 discussion promptTotal 5 minutes
  • Meet and Greet5 minutes
1 pluginTotal 5 minutes
  • Quick Course Check-In5 minutes

This module focuses on developing the core emotional intelligence skills of self-awareness and self-regulation—essential for managing emotions effectively in any professional setting. Learners will explore how understanding their emotional triggers and reactions directly impacts decision-making, communication, and workplace relationships. Through guided reflections, interactive tools, and practical exercises, participants will learn to recognize emotional patterns, pause before reacting, and apply mindful strategies such as breathwork and reframing to maintain composure under pressure. Realistic workplace simulations and self-assessment activities like the “Decision Reflection Tool” and “Stress Scenario Simulator” help learners strengthen emotional balance and resilience. By the end of the module, participants will be able to apply practical techniques for identifying, managing, and redirecting emotions to enhance focus, adaptability, and overall performance at work.

What's included

8 videos3 readings4 assignments

8 videosTotal 39 minutes
  • Emotions and Decisions5 minutes
  • Mirror Moments: Practicing Awareness4 minutes
  • What Triggers You?5 minutes
  • Pause Before You React5 minutes
  • Cooling Down in the Moment5 minutes
  • Staying Centered When It Counts5 minutes
  • Micro-Recovery Techniques5 minutes
  • From Stress to Strategy5 minutes
3 readingsTotal 45 minutes
  • Clarity Through Reflection15 minutes
  • Trigger Tracker15 minutes
  • Regulation Toolbox15 minutes
4 assignmentsTotal 105 minutes
  • Graded Quiz: Self-Awareness and Self-Regulation60 minutes
  • Practice Quiz: Self-Awareness at Work15 minutes
  • Practice Quiz : Managing Emotional Triggers15 minutes
  • Practice Quiz: Self-Regulation Under Pressure15 minutes

This module emphasizes the interpersonal dimensions of emotional intelligence—empathy and social skills—that are vital for building trust, collaboration, and effective communication at work. Learners will discover how to understand and respond to others’ emotions with authenticity, distinguishing empathy from sympathy and exploring its role across diverse workplace contexts. Through engaging videos, listening simulations, and scenario-based exercises, participants will practice active listening, perspective-taking, and emotionally intelligent communication. Interactive tools such as the “Empathy Meter” and “Team Dynamics Map” help learners strengthen connection, inclusion, and collaboration within teams. By integrating empathy into daily interactions, learners will develop stronger relationships, manage differences constructively, and contribute to a more positive and psychologically safe workplace culture.

What's included

8 videos3 readings4 assignments

8 videosTotal 44 minutes
  • Empathy Explained7 minutes
  • Empathy vs. Sympathy at Work4 minutes
  • Are You Really Listening?4 minutes
  • The 3 Levels of Listening5 minutes
  • From Hearing to Understanding5 minutes
  • Teaming with EQ6 minutes
  • Psychological Safety in Action6 minutes
  • Communicating Through Conflict7 minutes
3 readingsTotal 60 minutes
  • Understanding Empathy15 minutes
  • The Listening Lab15 minutes
  • Collaborate with EQ30 minutes
4 assignmentsTotal 105 minutes
  • Graded Quiz: Empathy and Social Skills60 minutes
  • Practice Quiz : Understanding Empathy15 minutes
  • Practice Quiz: Active Listening and Perspective-Taking15 minutes
  • Practice Quiz: Collaboration with Emotional Intelligence15 minutes

This final module explores how emotional intelligence (EI) enhances leadership effectiveness and supports long-term career growth. Learners will examine how emotionally intelligent leaders inspire trust, motivate teams, and shape positive organizational cultures. Through practical examples, interactive tools, and reflective exercises, participants will identify key EI-based leadership competencies such as self-regulation, empathy-driven communication, and motivation through influence. They will also explore how EI fosters employee engagement, reduces turnover, and drives high performance. Activities like the “Leadership Styles Quiz” and “Career Map Builder” guide learners in creating a personalized EI leadership and development plan. By the end of this module, participants will be equipped to lead with emotional awareness, authenticity, and strategic empathy—transforming EI insights into sustainable leadership success.

What's included

9 videos4 readings4 assignments

9 videosTotal 56 minutes
  • What Makes an Emotionally Intelligent Leader?7 minutes
  • Leading by Example8 minutes
  • Motivation Through Empathy7 minutes
  • Engagement Starts with EQ7 minutes
  • Trust, Recognition, and Retention8 minutes
  • Your EI Career Advantage5 minutes
  • Networking with Authenticity6 minutes
  • Continuous Growth through Reflection6 minutes
  • Course Closure - Gratitude !2 minutes
4 readingsTotal 65 minutes
  • Leadership with EQ15 minutes
  • The Engagement Toolkit30 minutes
  • Case Study5 minutes
  • Career Compass15 minutes
4 assignmentsTotal 105 minutes
  • Graded Quiz: Emotional Intelligence in Leadership60 minutes
  • Practice Quiz : Emotional Intelligence in Leadership15 minutes
  • Practice Quiz: EI and Employee Engagement15 minutes
  • Practice Quiz: Career Growth with Emotional Intelligence15 minutes

Instructor

Board Infinity
261 Courses428,749 learners

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Frequently asked questions

Emotional Intelligence (EI) is the ability to recognize, understand, and manage emotions of your own and others to improve communication, teamwork, and leadership outcomes.

This course is ideal for students, professionals, and managers who want to enhance communication, collaboration, and leadership through emotional intelligence.

No prior experience is required. The course starts with the basics of Emotional Intelligence and gradually moves to real workplace applications.

You’ll learn the five components of EI, stress management, empathy-building, communication techniques, and leadership applications.

The course consists of four modules, combining videos, case studies, reflections, and action-based exercises for applied learning.

Developing EI improves leadership, teamwork, and decision-making skills that are highly valued in all industries and roles.

You’ll learn how to express ideas clearly, listen actively, and respond empathetically in professional settings.

Absolutely. EI is one of the strongest predictors of effective leadership, influencing motivation, trust, and team engagement.

The course is designed for 4 weeks of study at 3–4 hours per week. You can pace it faster or slower depending on your schedule.

You’ll apply EI principles in conflict resolution, stress management, feedback conversations, and relationship building at work.

Yes. You’ll have access to guided activities, AI-based feedback on assignments, and peer discussions through community channels.

Unlike general communication courses, this course focuses specifically on developing emotional intelligence as a measurable skill.

You’ll test your learning through a mix of practice quizzes and graded quizzes in each module. These help you apply concepts and track progress.

Yes. It provides frameworks for managing emotions, motivating teams, and improving employee engagement.

You’ll leave with a personalized Emotional Intelligence plan to lead effectively, collaborate better, and manage stress at work.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,