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URL: https://www.coursera.org/learn/emotional-intelligence-training

⇱ Emotional Intelligence in the Workplace | Coursera

Emotional Intelligence in the Workplace

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Emotional Intelligence in the Workplace

This course is part of multiple programs.

3,490 already enrolled

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Gain insight into a topic and learn the fundamentals.
4.6

40 reviews

Beginner level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.6

40 reviews

Beginner level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Recognize and manage your emotions in difficult scenarios

  • Use emotional intelligence to navigate challenges effectively

  • Build a stronger bond that boosts collaboration

  • Read and respond to others with empathy and accuracy

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

8 assignments

Taught in English

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  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 2 modules in this course

Master Emotional Intelligence (EI) in the Workplace: A Story-Driven Learning Experience

Emotional intelligence isn't just a trendy term; it's the key skill that makes leaders effective, teams engaged, and workers resilient. This immersive emotional intelligence training brings emotional intelligence to life through a stunning storytelling approach. You will witness relatable workplace scenarios that illustrate how emotional intelligence skills contribute to improved communication, stronger relationships, and effective conflict resolution. Unlike standard emotional intelligence training, this course demonstrates how EI transforms teams from the inside rather than simply explaining what it is. You will learn how to increase self-awareness, regulate emotions, foster empathy, and lead with effect. Ideal for managers, aspiring leaders, and professionals at all levels, this course covers the five major components of EI: self-awareness, self-regulation, motivation, empathy, and social skills. In the end, you will not only grasp but also embody the value of emotional intelligence, learning the techniques for inspiring, connecting, and leading with emotional intelligence. Enroll Now!

Discover what emotional intelligence truly means and build the foundation through self-awareness, self-regulation, and intrinsic motivation to grow personally and professionally.

What's included

9 videos2 readings4 assignments

9 videos•Total 29 minutes
  • Welcome to the Course•3 minutes
  • Course Overview•3 minutes
  • Learning Objectives •1 minute
  • Definition of Emotional Intelligence•4 minutes
  • Importance of Emotional Intelligence•5 minutes
  • Learning Objectives•1 minute
  • Develop Self Awareness•5 minutes
  • Self-Regulation Techniques•3 minutes
  • Cultivate Intrinsic Motivation•4 minutes
2 readings•Total 10 minutes
  • Emotional Intelligence in Action – Building Self-Awareness and Self-Regulation at Work•5 minutes
  • Summary•5 minutes
4 assignments•Total 60 minutes
  • Foundations of Emotional Intelligence•15 minutes
  • Developing Intrapersonal Skills•15 minutes
  • Foundations of Emotional Intelligence•15 minutes
  • Developing Intrapersonal Skills•15 minutes

Learn how to apply emotional intelligence in team settings by practicing empathy, improving communication, resolving conflicts, and leading with emotional insight and resilience.

What's included

11 videos1 reading4 assignments

11 videos•Total 46 minutes
  • Learning Objectives•1 minute
  • Empathy in Professional Interaction•4 minutes
  • Exhibit Effective Social Skill•5 minutes
  • Enhancing Communication Skills•5 minutes
  • Implement Conflict Resolution and Management•6 minutes
  • Building and Maintaining Professional Relationships•6 minutes
  • Learning Objectives•1 minute
  • Managing Stress and Maintaining Well-being•7 minutes
  • Leadership and Emotional Intelligence•6 minutes
  • Course Summary•2 minutes
  • Course Completion•2 minutes
1 reading•Total 5 minutes
  • Empathy and Social Skills in Action – Strengthening Workplace Interactions•5 minutes
4 assignments•Total 60 minutes
  • Mastering Interpersonal Skills•15 minutes
  • Applying Emotional Intelligence in the Workplace•15 minutes
  • Empathy and Social Skills for Effective Professional Interactions•15 minutes
  • Applying Emotional Intelligence in the Workplace•15 minutes

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Instructor

Instructor ratings
4.3 (13 ratings)
181 Courses•223,226 learners

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Reviewed on Dec 15, 2025

Great course, informative and applicable not only in the workplace but also every day.

Frequently asked questions

This course is ideal for professionals at any level, particularly for managers, team members, and those seeking to enhance and improve their emotional intelligence and workplace relationship-building skills.

Self-control, understanding, leadership, and working together as a team all get better with emotional intelligence training. It helps you get through tough situations and make relationships that are stronger and more useful.

This Emotional Intelligence course has two modules and lasts for a total of three hours.  It can be done at your own pace, which makes it easy to fit into your busy life.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,