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URL: https://www.coursera.org/learn/emotional-intelligence-business-professionals-lo097010

⇱ Emotional Intelligence for Business Professionals | Coursera

Emotional Intelligence for Business Professionals

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Emotional Intelligence for Business Professionals

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Gain insight into a topic and learn the fundamentals.
8 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
8 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Boost your personal EQ using mindfulness, positive self-talk, and the A-B-C-D-E model to regulate hot emotions and drive workplace motivation.

  • Cultivate deep organizational empathy and social skills by active listening, interpreting body language, and supporting internal customers.

  • Guide teams through challenging transitions and resolve structural conflict using EQ-based coaching and proven change management models.

  • Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.

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Recently updated!

January 2026

Assessments

1 assignment

Taught in English

There are 5 modules in this course

It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.

Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence. In this course, you will explore the concept of emotional intelligence. You will: • Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations. • Assess and develop your personal emotional intelligence competencies. • Assess and develop your social emotional intelligence competencies. • Practice emotional intelligence in common workplace scenarios. This course requires that you have Microsoft Office installed on a Windows PC. The course setup instructions provided in the first module of the course go into more detail about the hardware and software requirements.

Being aware of, and understanding, the competencies you need to manage your feelings and improve your social skills are essential if you want to maximize your performance and effectiveness as a member of your organization. In this lesson, you will explore emotional intelligence skills, and identify the impact of emotional intelligence on the workplace.

What's included

5 plugins

5 plugins•Total 100 minutes
  • Getting Started with This Course•30 minutes
  • Lesson Introduction•5 minutes
  • Define Emotional Intelligence•30 minutes
  • Recognize EQ's Impact on Work Experience•30 minutes
  • Lesson Summary•5 minutes

In the last lesson, you identified EQ skills and explored the benefits of emotional intelligence in various workplace situations. Now you're going to discover strategies to improve each personal management skill in the EQ skill set. In this lesson, you will increase your personal emotional intelligence in the workplace.

What's included

5 plugins

5 plugins•Total 145 minutes
  • Lesson Introduction•5 minutes
  • Develop Your Level of Self-Awareness•45 minutes
  • Develop Your Self-Regulation Skills•45 minutes
  • Develop Your Motivation•45 minutes
  • Lesson Summary•5 minutes

In the last lesson, you developed your personal emotional intelligence skills. Now it's time to explore strategies to develop your ability to optimize interactions with coworkers and colleagues. In this lesson, you will increase your social EQ in the workplace.

What's included

4 plugins

4 plugins•Total 100 minutes
  • Lesson Introduction•5 minutes
  • Develop Your Empathy•45 minutes
  • Develop Your Social Skills•45 minutes
  • Lesson Summary •5 minutes

You've reviewed the emotional intelligence skill set, assessed your own EQ skills, and acquired strategies that can help you improve your own emotional intelligence. Now, it's time to review strategies for applying emotional intelligence to common workplace scenarios. In this lesson, you will explore how to practice emotional intelligence in the workplace.

What's included

7 plugins

7 plugins•Total 85 minutes
  • Lesson Introduction•5 minutes
  • Practice Emotionally Intelligent Leadership•15 minutes
  • Build an Emotionally Intelligent Team•15 minutes
  • Manage Change•15 minutes
  • Manage Conflict•15 minutes
  • Coach for Performance•15 minutes
  • Lesson Summary•5 minutes

You'll wrap things up and then validate what you've learned in this course by taking an assessment.

What's included

1 assignment1 plugin

1 assignment•Total 30 minutes
  • Course Assessment•30 minutes
1 plugin•Total 5 minutes
  • Course Summary•5 minutes

Instructor

Logical Operations
158 Courses•39,546 learners

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Frequently asked questions

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