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URL: https://www.coursera.org/learn/google-capture-and-captivate-your-audience

⇱ Capture and Captivate Your Audience | Coursera


Capture and Captivate Your Audience

Capture and Captivate Your Audience

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Gain insight into a topic and learn the fundamentals.
4.9

21 reviews

Beginner level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
4.9

21 reviews

Beginner level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Identify customer personas and build your target audience

  • Describe the marketing funnel’s purpose and benefits

  • Learn strategies to build brand awareness among potential customers

  • Understand how to increase your conversion rate

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

5 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Google Digital Customer Engagement Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

In this course, you will learn about the marketing funnel and its stages: awareness, consideration, conversion, and loyalty. You’ll also learn strategies for turning potential customers into paying and repeat customers at each stage of the marketing funnel. Finally, you’ll explore how to use customer personas to understand consumers’ goals, pain points, and preferred online platforms.

By the end of this course, you will be able to: -Identify customer personas and build your target audience -Describe the marketing funnel’s purpose and benefits -Learn strategies to build brand awareness among potential customers -Detail how to build interest and have potential customers consider your business -Understand how to increase your conversion rate -Apply strategies to build brand loyalty in paying customers

Here, you will explore how to use customer personas to understand consumers’ goals, pain points, and preferred online platforms.

What's included

3 videos2 readings2 assignments

3 videosTotal 12 minutes
  • Attracting and engaging online customers2 minutes
  • Customer personas for your target audience 4 minutes
  • How to create a customer persona 6 minutes
2 readingsTotal 12 minutes
  • Learn to create customer personas 8 minutes
  • Activity Exemplar: Create two customer personas4 minutes
2 assignmentsTotal 38 minutes
  • Activity: Create two customer personas 30 minutes
  • Test your knowledge: Create customer personas for your target audience 8 minutes

You will learn about the marketing funnel and its stages: awareness, consideration, conversion, and loyalty. You’ll also learn strategies for turning potential customers into paying and repeat customers at each stage of the marketing funnel.

What's included

3 videos3 readings1 assignment

3 videosTotal 13 minutes
  • Introduction to the marketing funnel and its benefits 4 minutes
  • Awareness: Strategies to get customers introduced to a brand 5 minutes
  • Consideration: Strategies to build interest in your product or service 4 minutes
3 readingsTotal 24 minutes
  • How a business creates awareness for their products8 minutes
  • Case study: Okabashi uses marketing strategies to attract customers and build interest8 minutes
  • How a marketer increases consideration for a business8 minutes
1 assignmentTotal 8 minutes
  • Test your knowledge: Awareness and consideration stages of the marketing funnel8 minutes

You will examine how organizations guide customers through the funnel from conversion to long-term loyalty. Learners will study key strategies for increasing purchase rates, strengthening customer relationships, and sustaining engagement through retention and advocacy initiatives.

What's included

2 videos2 readings1 assignment1 plugin

2 videosTotal 11 minutes
  • Conversion: Strategies to increase the conversion rate on a website 7 minutes
  • Loyalty: Strategies to increase the loyalty of customers after a purchase 4 minutes
2 readingsTotal 16 minutes
  • How a marketer increases the conversion rate of an e-commerce website8 minutes
  • How a marketer increases the loyalty of customers post-purchase8 minutes
1 assignmentTotal 8 minutes
  • Test your knowledge: Conversion and loyalty8 minutes
1 pluginTotal 30 minutes
  • Practice: Marketing funnel stages and corresponding strategies30 minutes

You'll review everything you’ve learned and take the final assessment.

What's included

1 reading1 assignment

1 readingTotal 10 minutes
  • Wrap-up10 minutes
1 assignmentTotal 50 minutes
  • Course 1 challenge: Attract and engage customers50 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Instructor ratings
5.0 (8 ratings)
Google
386 Courses16,905,595 learners

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Frequently asked questions

Digital marketing is about connecting people and brands online. Digital marketing uses social media, display advertising, email, search engines, and other online channels to attract and engage customers, encourage them to make purchases, and build customer loyalty. 

E-commerce refers to the trading of goods and services over the internet. E-commerce uses online platforms to buy and sell products and services, which includes designing an online store, crafting product listings, conducting market research, fulfilling orders, and analyzing store performance.

Digital marketing and e-commerce specialists perform a variety of tasks related to advertising and selling online. Different companies define these roles in various ways, but there is often overlap between them. Some common responsibilities include planning and creating ads and other content for websites, social media, and email; optimizing content for search engines; analyzing data to gain marketing insights; managing online stores; and creating and updating product listings.

During the pandemic, hiring for digital marketing and e-commerce related jobs boomed as more businesses moved online—between February and April 2020, e-commerce grew more than it had in the previous decade. Research shows that there were 40,000+ digital marketing and e-commerce job openings in the past 12 months in the U.S., and the number of available roles is projected to grow in the coming years. The rise of automation, machine learning, and new technologies in e-commerce and digital marketing means candidates will be expected to demonstrate knowledge in the use of digital technologies, which is currently a skills gap that leaves roles unfilled. People can prepare for jobs in these fields through this new entry-level Google Career Certificate.

Digital marketing and e-commerce share many of the same tools. Learners will be able to gain knowledge in tools and platforms including social media platforms, social media marketing, email marketing frameworks, customer journey mapping, audience segmentation, marketing funnel, and finally, SMART, SWOT and PESTLE frameworks.

No prior experience with design or specific tools is required. All you need is an interest in creating great user experiences for apps, websites, and physical products!

We highly recommend taking the courses in the order presented, as the content builds on information from earlier courses. This is the first course in a series of six courses that make up the Google Digital Customer Engagement Specialization.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,