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⇱ Digital Marketing: Customer Engagement Strategy | Coursera


Digital Marketing: Customer Engagement Strategy

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Digital Marketing: Customer Engagement Strategy

This course is part of multiple programs.

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Gain insight into a topic and learn the fundamentals.
4.5

4,828 reviews

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Recommended experience

Flexible schedule
1 week at 10 hours a week
Learn at your own pace
97%
Most learners liked this course

Gain insight into a topic and learn the fundamentals.
4.5

4,828 reviews

Beginner level

Recommended experience

Flexible schedule
1 week at 10 hours a week
Learn at your own pace
97%
Most learners liked this course

What you'll learn

  • Understand how digital technologies, data, and consumer behavior jointly shape modern marketing strategy

  • Learn to design content that is discoverable, shareable, and optimized for both humans and algorithms

  • Analyze the role of influencers, communities, and creators in building brand authenticity and trust

  • Examine how artificial intelligence transforms customer experience, personalization, and service delivery

Details to know

Shareable certificate

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Assessments

5 assignments¹

AI Graded see disclaimer
Taught in English

Build your subject-matter expertise

This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

This course examines how modern digital marketing integrates technology, creativity, and analytics to shape discovery, competition, and customer experience across digital and physical channels. Through a progression from foundational strategy to content, ecosystem integration, and artificial intelligence, the course explores how brands build trust, deliver value, and drive measurable growth in the contemporary digital marketplace.

Module 1 introduces the foundations of modern digital marketing strategy (i.e., how digitization reshapes discovery, competition, and consumer experience across online and physical channels). Module 2 builds on this foundation by exploring how content is designed for multi-audience environments where people, algorithms, and generative AI all “read” and respond to information differently. Module 3 examines the integration of paid, organic, and influencer activities into unified ecosystems that turn storytelling and trust into measurable growth. Module 4 concludes by showing how artificial intelligence transforms service delivery, where data, empathy, and automation combine to create more personalized and anticipatory customer experiences. Together, these modules chart how technology, creativity, and analytics converge to define success in the modern digital marketplace.

This module provides an overview of the course content. It also introduces digital marketing fundamentals, focusing on search, omnichannel strategy, and consumer behavior across digital and physical channels, with an emphasis on trust and cohesive customer experiences.

What's included

10 videos9 readings2 assignments1 discussion prompt1 plugin

10 videosTotal 84 minutes
  • Welcome to Digital Marketing: Customer Engagement Strategy7 minutes
  • Meet Your Instructor Nathan Yang3 minutes
  • The Impact of the Gies Community2 minutes
  • Entering the Digital World10 minutes
  • An Omnichannel World10 minutes
  • Search in the Digital World11 minutes
  • The Neuroeconomics of Digital Search11 minutes
  • Digital Experiences in Offline Channels10 minutes
  • The Blurring Lines of Omnichannel11 minutes
  • Real Chemistry Case Study8 minutes
9 readingsTotal 90 minutes
  • Syllabus10 minutes
  • Coursera Coach10 minutes
  • Glossary10 minutes
  • Brand Descriptions10 minutes
  • About the Discussion Forums10 minutes
  • Online Education at Gies College of Business10 minutes
  • Updating Your Profile10 minutes
  • Module 1 Overview10 minutes
  • Module 1 Readings10 minutes
2 assignmentsTotal 60 minutes
  • Orientation Quiz30 minutes
  • Quiz: Foundations of Digital Marketing in an Omnichannel World30 minutes
1 discussion promptTotal 10 minutes
  • Getting to Know Your Classmates10 minutes
1 pluginTotal 15 minutes
  • Welcome! Please Tell Us About Yourself15 minutes

Module 2 explains how marketers design content for visibility, virality, and trust across humans, search engines, and generative AI. It highlights the shift from SEO to GEO, the factors that drive content sharing, and the role of authentic brand–customer interactions in building long-term reputation.

What's included

7 videos2 readings1 assignment

7 videosTotal 84 minutes
  • Content Design9 minutes
  • Content Design GEO Part 17 minutes
  • Content Design GEO Part 212 minutes
  • Anatomy of Virality9 minutes
  • Virality in the Age of AI10 minutes
  • Brand-Customer Interactions11 minutes
  • Guest Speaker: Rustin Partow27 minutes
2 readingsTotal 20 minutes
  • Module 2 Overview10 minutes
  • Module 2 Readings10 minutes
1 assignmentTotal 30 minutes
  • Quiz: Optimizing Digital Presence30 minutes

Module 3 explains how brands integrate paid, organic, and influencer marketing into a cohesive strategy that builds trust, extends reach, and drives sustained growth through coordinated content and data-driven planning.

What's included

7 videos2 readings1 assignment

7 videosTotal 74 minutes
  • Organic vs. Paid10 minutes
  • Building an Integrated Content Calendar12 minutes
  • Choosing the Right Partners for Influencer Marketing11 minutes
  • Livestreaming for Influencer Marketing11 minutes
  • Psychology of Influencer Trust11 minutes
  • Strategic Influencer Selection and Evaluation11 minutes
  • US Open Case Study8 minutes
2 readingsTotal 20 minutes
  • Module 3 Overview10 minutes
  • Module 3 Readings10 minutes
1 assignmentTotal 30 minutes
  • Quiz: Social, Influencer, and Community Strategy30 minutes

Module 4 examines how AI is transforming customer service from reactive support to proactive, personalized experiences, highlighting AI as the service front line and the evolving collaboration between humans and intelligent systems.

What's included

8 videos4 readings1 assignment1 peer review1 plugin

8 videosTotal 95 minutes
  • Redefining Service in the Digital Age9 minutes
  • AI as the New Service Front Line10 minutes
  • Data-Driven Personalization and the Service Experience9 minutes
  • Emotion and Empathy in AI-Driven Service9 minutes
  • Human-AI Service Collaboration12 minutes
  • AI-Driven Service Innovation10 minutes
  • Guest Speaker: Clarence Lee27 minutes
  • Course Conclusion9 minutes
4 readingsTotal 40 minutes
  • Module 4 Overview10 minutes
  • Module 4 Readings10 minutes
  • Congratulations on completing the course!10 minutes
  • Get Your Course Certificate10 minutes
1 assignmentTotal 30 minutes
  • Quiz: Digital Service Management30 minutes
1 peer reviewTotal 60 minutes
  • Assignment: Digital Service Management60 minutes
1 pluginTotal 15 minutes
  • How was the course?15 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹

Instructor

Instructor ratings
4.6 (550 ratings)
University of Illinois Urbana-Champaign
2 Courses191,581 learners

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Showing 3 of 4828

EB
·

Reviewed on Feb 19, 2016

I really think this is the best Introduction for any beginner who needs to start learning about Digital Analytics. Thank you Prof Kevin for all the information and resources you provided us !

OA
·

Reviewed on Feb 29, 2016

I really enjoyed this course. I liked the professor's teaching style as well as the materials the course provided. All the knowledge I've got from the course helps me when I do research online.

BM
·

Reviewed on Oct 9, 2019

Very interesting. Kevin explains things really well and introduces complex concepts clearly. I learned a lot from the peer review process -- seeing how other students respond to the exercises.

Frequently asked questions

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When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

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¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.