Digital Marketing: Customer Engagement Strategy
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Digital Marketing: Customer Engagement Strategy
This course is part of multiple programs.
Instructor: Nathan Yang
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What you'll learn
Understand how digital technologies, data, and consumer behavior jointly shape modern marketing strategy
Learn to design content that is discoverable, shareable, and optimized for both humans and algorithms
Analyze the role of influencers, communities, and creators in building brand authenticity and trust
Examine how artificial intelligence transforms customer experience, personalization, and service delivery
Skills you'll gain
- Marketing Strategy and Techniques
- Social Media Marketing
- Cross-Channel Marketing
- Digital Brand Strategy
- Marketing Communications
- Data Collection
- Data Analysis
- Consumer Behaviour
- MarTech
- Customer Engagement
- Digital Media Strategy
- Loyalty Programs
- Digital Advertising
- Analytics
- Content Marketing
- Digital Marketing
- Marketing Strategies
- Driving engagement
- Data Visualization
Tools you'll learn
Details to know
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 4 modules in this course
This course examines how modern digital marketing integrates technology, creativity, and analytics to shape discovery, competition, and customer experience across digital and physical channels. Through a progression from foundational strategy to content, ecosystem integration, and artificial intelligence, the course explores how brands build trust, deliver value, and drive measurable growth in the contemporary digital marketplace.
Module 1 introduces the foundations of modern digital marketing strategy (i.e., how digitization reshapes discovery, competition, and consumer experience across online and physical channels). Module 2 builds on this foundation by exploring how content is designed for multi-audience environments where people, algorithms, and generative AI all “read” and respond to information differently. Module 3 examines the integration of paid, organic, and influencer activities into unified ecosystems that turn storytelling and trust into measurable growth. Module 4 concludes by showing how artificial intelligence transforms service delivery, where data, empathy, and automation combine to create more personalized and anticipatory customer experiences. Together, these modules chart how technology, creativity, and analytics converge to define success in the modern digital marketplace.
This module provides an overview of the course content. It also introduces digital marketing fundamentals, focusing on search, omnichannel strategy, and consumer behavior across digital and physical channels, with an emphasis on trust and cohesive customer experiences.
What's included
10 videos9 readings2 assignments1 discussion prompt1 plugin
10 videos•Total 84 minutes
- Welcome to Digital Marketing: Customer Engagement Strategy•7 minutes
- Meet Your Instructor Nathan Yang•3 minutes
- The Impact of the Gies Community•2 minutes
- Entering the Digital World•10 minutes
- An Omnichannel World•10 minutes
- Search in the Digital World•11 minutes
- The Neuroeconomics of Digital Search•11 minutes
- Digital Experiences in Offline Channels•10 minutes
- The Blurring Lines of Omnichannel•11 minutes
- Real Chemistry Case Study•8 minutes
9 readings•Total 90 minutes
- Syllabus•10 minutes
- Coursera Coach•10 minutes
- Glossary•10 minutes
- Brand Descriptions•10 minutes
- About the Discussion Forums•10 minutes
- Online Education at Gies College of Business•10 minutes
- Updating Your Profile•10 minutes
- Module 1 Overview•10 minutes
- Module 1 Readings•10 minutes
2 assignments•Total 60 minutes
- Orientation Quiz•30 minutes
- Quiz: Foundations of Digital Marketing in an Omnichannel World•30 minutes
1 discussion prompt•Total 10 minutes
- Getting to Know Your Classmates•10 minutes
1 plugin•Total 15 minutes
- Welcome! Please Tell Us About Yourself•15 minutes
Module 2 explains how marketers design content for visibility, virality, and trust across humans, search engines, and generative AI. It highlights the shift from SEO to GEO, the factors that drive content sharing, and the role of authentic brand–customer interactions in building long-term reputation.
What's included
7 videos2 readings1 assignment
7 videos•Total 84 minutes
- Content Design•9 minutes
- Content Design GEO Part 1•7 minutes
- Content Design GEO Part 2•12 minutes
- Anatomy of Virality•9 minutes
- Virality in the Age of AI•10 minutes
- Brand-Customer Interactions•11 minutes
- Guest Speaker: Rustin Partow•27 minutes
2 readings•Total 20 minutes
- Module 2 Overview•10 minutes
- Module 2 Readings•10 minutes
1 assignment•Total 30 minutes
- Quiz: Optimizing Digital Presence•30 minutes
Module 3 explains how brands integrate paid, organic, and influencer marketing into a cohesive strategy that builds trust, extends reach, and drives sustained growth through coordinated content and data-driven planning.
What's included
7 videos2 readings1 assignment
7 videos•Total 74 minutes
- Organic vs. Paid•10 minutes
- Building an Integrated Content Calendar•12 minutes
- Choosing the Right Partners for Influencer Marketing•11 minutes
- Livestreaming for Influencer Marketing•11 minutes
- Psychology of Influencer Trust•11 minutes
- Strategic Influencer Selection and Evaluation•11 minutes
- US Open Case Study•8 minutes
2 readings•Total 20 minutes
- Module 3 Overview•10 minutes
- Module 3 Readings•10 minutes
1 assignment•Total 30 minutes
- Quiz: Social, Influencer, and Community Strategy•30 minutes
Module 4 examines how AI is transforming customer service from reactive support to proactive, personalized experiences, highlighting AI as the service front line and the evolving collaboration between humans and intelligent systems.
What's included
8 videos4 readings1 assignment1 peer review1 plugin
8 videos•Total 95 minutes
- Redefining Service in the Digital Age•9 minutes
- AI as the New Service Front Line•10 minutes
- Data-Driven Personalization and the Service Experience•9 minutes
- Emotion and Empathy in AI-Driven Service•9 minutes
- Human-AI Service Collaboration•12 minutes
- AI-Driven Service Innovation•10 minutes
- Guest Speaker: Clarence Lee•27 minutes
- Course Conclusion•9 minutes
4 readings•Total 40 minutes
- Module 4 Overview•10 minutes
- Module 4 Readings•10 minutes
- Congratulations on completing the course!•10 minutes
- Get Your Course Certificate•10 minutes
1 assignment•Total 30 minutes
- Quiz: Digital Service Management•30 minutes
1 peer review•Total 60 minutes
- Assignment: Digital Service Management•60 minutes
1 plugin•Total 15 minutes
- How was the course?•15 minutes
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Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
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Reviewed on Feb 19, 2016
I really think this is the best Introduction for any beginner who needs to start learning about Digital Analytics. Thank you Prof Kevin for all the information and resources you provided us !
Reviewed on Feb 29, 2016
I really enjoyed this course. I liked the professor's teaching style as well as the materials the course provided. All the knowledge I've got from the course helps me when I do research online.
Reviewed on Oct 9, 2019
Very interesting. Kevin explains things really well and introduces complex concepts clearly. I learned a lot from the peer review process -- seeing how other students respond to the exercises.
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¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.
