Operations Management: Quality and Supply Chain
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Operations Management: Quality and Supply Chain
This course is part of Value Chain Management Specialization
Instructors: Gopesh Anand
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What you'll learn
Discover, implement, and sustain process improvements in organizations.
Practice the use of statistics for analyzing variation in processes.
Understand frameworks and techniques for supply chain management.
Value the relationship of operations and supply chains with environmental sustainability.
Skills you'll gain
- Process Improvement
- Program Management
- Supply Chain Planning
- Network Planning And Design
- Quality Management
- Wholesaling
- Statistical Analysis
- Continuous Improvement Process
- Process Control
- Statistical Process Controls
- Sustainable Business
- Operations
- Lean Manufacturing
- Operations Management
- Supply Chain Management
- Process Capability
- Business Technologies
- Process Analysis
- Supply Chain
- Process Improvement and Optimization
Details to know
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- Gain a foundational understanding of a subject or tool
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- Earn a shareable career certificate
There are 4 modules in this course
In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
You will be able to: • Relate underlying principles to frameworks and techniques used for process improvement • Synthesize information to make decisions for organizational initiatives and process improvement • Apply analytical techniques for tactical decisions in a process improvement project This course is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program at https://degrees.giesbusiness.illinois.edu/idegrees/.
In this module, you first will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course. You will then learn about the connection between product quality and process quality, and how to put in place an organizational infrastructure for continuous process improvement.
What's included
15 videos7 readings12 assignments1 discussion prompt1 plugin
15 videos•Total 91 minutes
- Welcome to Operations Management: Quality and Supply Chain•4 minutes
- Learn on Your Terms•1 minute
- Meet Professor Gopesh Anand •3 minutes
- Meet Professor Ujjal Mukherjee•4 minutes
- Service Quality•10 minutes
- Cost of Quality•5 minutes
- Meaning of Quality•8 minutes
- Proactive Quality Management•9 minutes
- Process Quality•10 minutes
- Evolution of PI Initiatives•4 minutes
- Selected Lean Practices•8 minutes
- Origin and Evolution of Six Sigma•6 minutes
- Origin and Evolution of Lean•6 minutes
- Selected Six Sigma Practices•10 minutes
- Infrastructure for Organizatonal Learning•4 minutes
7 readings•Total 150 minutes
- Syllabus•30 minutes
- ePub•10 minutes
- Online Education at Gies College of Business•10 minutes
- Updating Your Profile•10 minutes
- About the Discussion Forums•10 minutes
- Module 1 Overview•20 minutes
- Module 1 Lectures Transcript File•60 minutes
12 assignments•Total 85 minutes
- Quality Management Graded Quiz•30 minutes
- Service Quality•5 minutes
- Cost of Quality•5 minutes
- The Meaning of Quality•5 minutes
- Proactive Quality Management•5 minutes
- Process Quality•5 minutes
- Evolution of PI Initiatives•5 minutes
- Selected Lean Practices•5 minutes
- Origin and Evolution of Six Sigma•5 minutes
- Origin and Evolution of Lean•5 minutes
- Selected Six Sigma Practices•5 minutes
- Infrastructure of Organizational Learning•5 minutes
1 discussion prompt•Total 10 minutes
- Getting to Know Your Classmates•10 minutes
1 plugin•Total 15 minutes
- Demographic Survey•15 minutes
In this module, you will learn about assessing variation in processes and deriving insights from such assessments. You will learn to apply statistical analysis techniques to track and improve process performance and to communicate it with buyers and suppliers.
What's included
11 videos2 readings12 assignments
11 videos•Total 81 minutes
- Variation in Processes•13 minutes
- Basis for Statistical Process Control•12 minutes
- X-Bar R Charts for Measurement Data•7 minutes
- X-Bar R Chart Illustration•8 minutes
- X-Bar R Chart Re-computation of Limits•3 minutes
- P Chart for Proportion Defective•4 minutes
- P Chart Illustration•6 minutes
- Process Capability Analysis•13 minutes
- Process Capability Analysis Illustration•3 minutes
- Digging Deeper into Cpk Values•6 minutes
- Root Cause Analysis Techniques•6 minutes
2 readings•Total 80 minutes
- Module 2 Overview•20 minutes
- Module 2 Lectures Transcript File•60 minutes
12 assignments•Total 85 minutes
- Process Control and Capability Graded Quiz•30 minutes
- Variation in Processes•5 minutes
- Basis for Statistical Process Control•5 minutes
- X-Bar R Charts for Measurement Data•5 minutes
- X-Bar R Chart Illustration•5 minutes
- X-Bar R Chart Re-computation of Limits•5 minutes
- P Chart for Proportion Defective•5 minutes
- P Chart Illustration•5 minutes
- Process Capability Analysis•5 minutes
- Process Capability Analysis Illustration•5 minutes
- Digging Deeper into CPK Values•5 minutes
- Root Cause Analysis Techniques•5 minutes
Supply chains are increasingly becoming global and complex. In this module, you will learn about the primary functions involved in managing a complex supply chain. Next, you will learn about supply chain strategy and how to align supply chain strategy with product characteristics. You will also learn about building agility and adaptability in supply chains. You will learn about contracting in supply chains to align the different entities of supply chains. Specifically, you will learn about wholesale price contracts, buy-back contracts, and revenue-sharing contracts. Finally, we will learn about the bullwhip effect in supply chains, the courses of the bullwhip effect, and the mitigation strategies of the bullwhip effect.
What's included
6 videos2 readings7 assignments
6 videos•Total 58 minutes
- What is Supply Chain Management?•10 minutes
- Global Supply Chain Risks•7 minutes
- Formulating a Supply Chain Strategy•13 minutes
- Supply Chain Alignment and Contracts•12 minutes
- Supplier Selection, Development and Monitoring•9 minutes
- Bullwhip Effect – Value of Information •5 minutes
2 readings•Total 80 minutes
- Module 3 Overview•20 minutes
- Module 3 Lectures Transcript File•60 minutes
7 assignments•Total 60 minutes
- Supply Chain Management Graded Quiz•30 minutes
- What is Supply Chain Management?•5 minutes
- Global Supply Chain Risks•5 minutes
- Formulating a Supply Chain Strategy•5 minutes
- Supply Chain Alignment and Contracts•5 minutes
- Supplier Selection, Development and Monitoring•5 minutes
- Bullwhip Effect – Value of Information •5 minutes
In this module, we will learn about advanced concepts in supply chain management. First, you will learn about network planning in supply chains, and supply chain network design. Then you will learn about remanufacturing, closed-loop supply chains, and reverse supply chains. We will also learn about green supply chains and strategies for building environmental friendliness in supply chains. We will then learn about IT systems of supply chains, and aligning IT systems with business processes. Finally, we will learn about emerging advanced technologies in supply chains and their uses. Specifically, we will discuss the roles of artificial intelligence, radio frequency identification devices (RFID), blockchains, and the internet of things (IoT) in supply chain management.
What's included
6 videos4 readings6 assignments
6 videos•Total 48 minutes
- Developing a Distribution Strategy•12 minutes
- Remanufacturing and Reverse Logistics•6 minutes
- Green Supply Chain Management•4 minutes
- Information Technology in Supply Chains•12 minutes
- Emerging and Advanced Technologies •11 minutes
- Course Conclusion•2 minutes
4 readings•Total 100 minutes
- Module 4 Overview•20 minutes
- Module 4 Lectures Transcript File•60 minutes
- Congratulations on Completing the Course!•10 minutes
- Get Your Course Certificate•10 minutes
6 assignments•Total 55 minutes
- Operations Resilience Graded Quiz•30 minutes
- Developing a Distribution Strategy•5 minutes
- Remanufacturing and Reverse Logistics•5 minutes
- Green Supply Chain Management•5 minutes
- Information Technology in Supply Chains•5 minutes
- Emerging and Advanced Technologies•5 minutes
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This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
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Reviewed on Jun 28, 2020
Very appropriate. Allows one to think beyond Operations Management in the traditional sense but to look at strategy and quality implications in the digital age.
Reviewed on Nov 3, 2021
A really Quality and Effective Course that targeted the Process Improvement Techniques. It was really useful as I needed a refresher for the Techniques.
Reviewed on May 24, 2020
THIS COURSE IS THE NEED OF THE HOUR. IT BEAUTIFULLY FOCUSES ON DIGITAL AGE AND UPTO THE DATE!! I RECOMMEND EVERYONE TO TAKE THE COURSE.
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