Stakeholder Management
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Stakeholder Management
Instructors: Igor Arkhipov
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What you'll learn
Identify various types of stakeholders.
Evaluate the roles of stakeholders and determine their communication and support requirements.
Recognize conflicts and employ appropriate conflict resolution strategies.
Develop change management plans aligned with stakeholder needs.
Skills you'll gain
Details to know
5 assignments
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There is 1 module in this course
This course offers a comprehensive overview of stakeholder management approaches and techniques.
It combines useful theoretical models with practical advice and recommendations. You will learn the best practices, tools, and techniques for managing stakeholder relationships. The course will teach you the key skills in identifying and analyzing stakeholders, understanding their needs and expectations, planning collaboration, and helping stakeholders navigate organizational change. The course is broken down into 4 Lessons: β’ Identify stakeholders: this focuses on strategies to identify different stakeholder groups and individual stakeholders β’ Stakeholder analysis: with the focus on different ways to analyze the key stakeholders' characteristics, including their attitudes and expectations β’ Stakeholder collaborations: which will teach you how to build a working relationship with your stakeholders β’ Change support: this will give an overview of organizational change management to support managing stakeholders Content for the course is designed and delivered by Igor Arkhipov who is a certified business analysis professional and industry expert with over 15 years of experience in corporate project environments. This course is designed for anyone interested in building long-lasting working relationships with their stakeholders in the work environment. It will be especially useful for project and change management professionals, such as project managers, business analysts, change managers, relationship managers, and line managers. There are no formal prerequisites for the course, however, some understanding of what is a project and how people usually collaborate in working environments will help (meetings, formal emails, etc.)
This module offers a comprehensive overview of stakeholder management approaches and techniques. It combines useful theoretical models with practical advice and recommendations. You will learn the best practices, tools, and techniques for managing stakeholder relationships. The course will teach you the key skills in identifying and analyzing stakeholders, understanding their needs and expectations, planning collaboration, and helping stakeholders navigate organizational change.
What's included
21 videos1 reading5 assignments
21 videosβ’Total 129 minutes
- Introduction to the course and the instructor β’2 minutes
- Who is a stakeholder? β’7 minutes
- Types of stakeholders β’10 minutes
- Stakeholder identification techniques β’6 minutes
- Stakeholder mapping workshop β’7 minutes
- Stakeholder register β’9 minutes
- RACI analysis β’6 minutes
- Influence-impact matrix β’2 minutes
- Stakeholder attitudes β’4 minutes
- SCARF model β’6 minutes
- DISC analysis β’13 minutes
- Structured collaboration β’9 minutes
- LISTEN model β’4 minutes
- Transparency-trust cycle β’5 minutes
- Effective relationship building β’6 minutes
- Written communication patterns β’6 minutes
- Conflict management β’7 minutes
- Why do people struggle with change? β’4 minutes
- Managing change β’4 minutes
- Planning organizational change β’4 minutes
- Change planning workshop β’8 minutes
1 readingβ’Total 10 minutes
- Welcome to the courseβ’10 minutes
5 assignmentsβ’Total 180 minutes
- Final Assessmentβ’60 minutes
- Stakeholder identificationβ’30 minutes
- Stakeholder analysis, SCARF model and DISC analysisβ’30 minutes
- Collaboration and conflict managementβ’30 minutes
- Change managementβ’30 minutes
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Reviewed on Nov 30, 2024
Very Good for Aspiring Business Analyst , In depth knowledge . I like it because of practical example for every topics covered.
Reviewed on Feb 19, 2025
easy to understand and very helpful. This is highly recommended
Reviewed on Jan 31, 2024
Very practical and easy to follow training. Helps to have a good insight into the stakeholder management and change management for projects.
Frequently asked questions
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