You will define social media and its use in persuasion and strategic communication practices. The different types of media - paid, earned, shared, and owned - are defined and their contribution to brand communication discussed. You will explore brands, including the mission and core values, developing the brand voice and identity, and coordinating messaging strategies. Different case studies will be examined and how other brands use social media. Lastly, this module touches on responsibility and liability in brand communication on social media.

You will define word-of-mouth communication on social media. You will be able to define persuasion and understand why it is important to marketing communication. User-generated content will be examined and its role in the decision-making process. You will also define organizational stakeholders and identify opportunities for engagement on social media. Every generation uses social media differently and has unique expectations of the platforms; you will understand how to craft messages that connect with target audiences.

You will understand demographics and segmentation in marketing communications. The differences in social media platforms will be discussed, and how different audiences used the platform affordances differently. You will understand how to conduct research and glean insight to better understand consumer behaviors. Knowing the audience will ensure that social media messaging resonates with them, and activates behavior.