Roaming

Sometimes, your device can connect to another country's network. This is called inadvertent roaming and happens when you travel near an international border.

How can I prevent inadvertent or accidental roaming?

You should receive a message if your device connects to an international network. If you've had a message saying you're on a new network, and it's for a country you're not in, take these steps to stop unexpected roaming charges:

• Review your Vodafone Spend Manager limit in My Vodafone app or by calling 191

• Set up a Data Roaming bar in the My Vodafone app or by calling 191

• Manually set your network to the country you're in. If you do this, you'll need to manually change your network again each time you visit a new destination

Inadvertent or accidental roaming between Northern Ireland and Republic of Ireland

We know that our customers in Northern Ireland can sometimes connect accidentally to our network in the Republic of Ireland, so we've made roaming in the Republic of Ireland available at no extra cost for all customers (subject to our fair use limit of 25GB).

If you exceed this fair use limit through inadvertent roaming and get charged as a result, speak to our customer services team by calling 191(+44 7836 191 191 if you're abroad).

Roaming is used for short trips and holidays abroad. Over a four-month period, if you're planning to spend more time abroad than at home, we may add extra charges to your plan. In our roaming destinations, you might be charged if:

• You're roaming for more than 62 days

• Your usage in our roaming destinations is more than your usage in the UK within four months

• We'll send a text alert 14 days before charging you anything extra, so you have time to adjust your usage.

If you continue to roam, you might start to see charges, even in your inclusive roaming destinations.

These charges include:

• £0.033a minute for calls

• 1p per text

• £3.83 per GB of data

If you exceed your UK data allowance when you're abroad, you will be charged as you would be in the UK. The charges will last until your next billing date or until you return to the UK, whichever comes first.

If your UK allowance is greater than 25GB, then a fair usage policy of 25GB applies i.e. once you have exceeded 25GB data use, then you will be charged £3.84 a GB used. The charges will last until your next billing date or until you return to the UK, whichever comes first.

You can turn off data roaming by going into settings on your mobile phone. This will vary depending on the model of your mobile phone.

Find specific step by step instructions with our device help guide

If you're having issues using your phone abroad, there are a few things you can try:

1. Connect to a local network by restarting your device

2. Try selecting a network manually

3. Check roaming bars are turned off. If you're not sure how to do turn data roaming on and off, use our data roaming guide

4. Check that Spend Manager is not set to £0 by logging into or registering for My Vodafone

5. Check roaming bars are turned off

Are you a new Pay as you go customer?

You’ll need to activate your SIM by either topping up at least £5 or buy a Big Value Bundle, otherwise your SIM won’t work abroad. Once you’ve topped up, you can choose a roaming Extra or pay a daily charge.

All our pay monthly plans are subject to a 25GB roaming fair use policy. This means that if your UK allowance is greater than 25GB, you can use up to 25GB data a month while roaming.

If your UK data allowance is less than 25GB, you can use your UK data allowance when abroad, but if you exceed it you'll be charged as you would be in the UK.

Move to any of our Xtra Global Roam plans, to get the full 84 worldwide inclusive destinations.

We have 8-day roaming Extras available for our Europe destinations and Rest of the World destinations, and either 8-day or 15-day roaming Extras available for our Around the World destinations.

Check if your destination is covered, see a full list of our roaming destinations

If you’re abroad, make sure you're connected to WiFi before you buy any Extras. They’ll activate from the moment you buy them. If you run out of data, minutes or texts, you can always purchase another Extra.

If you’ve bought a SIM in the UK with the intention of travelling abroad and roaming, you need to activate the SIM first by adding a Pay as you go Plus plan. Then, you’ll be able to add the roaming Extra you need.

See roaming Extras and charges

Vodafone customers who purchased a Vodafone Basics plan before 22 July 2022 do not have roaming services included. These plans are for UK use only.

We have 8-day roaming Extras available for our Europe destinations and Rest of the World destinations, and either 8-day or 15-day roaming Extras available for our Around the World destinations.

Check if your destination is covered, see a full list of our roaming destinations

If you’re abroad, make sure you're connected to WiFi before you buy any Extras. They’ll activate from the moment you buy them. If you run out of data, minutes or texts, you can always purchase another Extra.

If you’ve bought a SIM in the UK with the intention of travelling abroad and roaming, you need to activate the SIM first by adding a Pay as you go Plus plan. Then, you’ll be able to add the roaming Extra you need.

See roaming Extras and charges

European Roaming Passes allow you to use your monthly UK allowance of calls, texts and data in a Zone B destination.

A pass can be purchased at any time. It will remain on your account and will become active when you start roaming.

Your pass will last for either 8 or 15 days, depending on what pass you purchased.

You cannot purchase two passes at once so if your first pass runs out, you will have to purchase an additional pass.

You cannot roll over the Pass if you are roaming for less than 8 days.

See roaming Extras

In order to use a roaming Extra, you'll need to turn off any active roaming bars in My Vodafone. To do this:

1. Head to My Vodafone or the My Vodafone app

2. Select Manage Controls and Limits

3. Go to Data Roaming Bar

4. Select 'Turn off'

Are you a new Pay as you go customer?

You'll need to activate your SIM by either topping up or buying a Big Value Bundle. Once activated, your SIM will work abroad, and you'll have the option to add a roaming Extra.

Saving claims verification: See details on the relevant product page.

VAT: All pricing inclusive unless stated otherwise. For prices stated exclusive of VAT, the VAT rate payable is 20%.

Gift with Purchase: See details on product page including any additional terms.

*Annual Price Increase: Each year, on 1 April, your monthly plan charge will increase as follows:

• £2.50 for Pay monthly Airtime and Data plans

• £1.50 for Pay monthly Basics plans

• £3.50 for Home Broadband and 5G Broadband plans

Out of bundle charges will increase each April by Consumer Price Index rate published in January of that year + 3.9%.

** 2.2 Gbps average download speed via a wired connection.

*Best overall broadband provider: As recommended by Telegraph in January 2025. For more information, see the Telegraph substantiation

Pay Monthly

Minimum term agreement, eligibility, credit check and terms apply.

Vodafone EVO

Representative example for Device Plans:

Figures used in the above (other than the representative APR) are for illustrative purposes only.

Device Plan: means devices purchased from Vodafone under a Consumer Credit Agreement such as phones (Phone Plan), smartwatches (Watch Plan), tablets (Tablet Plan) and laptops (Laptop Plan).

Vodafone EVO:

• For Mobile: lets you select a monthly Device Plan credit Agreement (24 to 36 months) with a 24 month Airtime Plan. You can pay off your Device Plan early, and if you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

• For Smartwatches: lets you select a monthly Device Plan Credit Agreement (over 24 to 36 months) with a monthly Connectivity Plan. Watch Plans over 12 months require a 24 month Connectivity Plan. You can pay off your Device Plan early, and if you do, you can keep your Connectivity Plan on a 30-day contract or leave. If your Connectivity Plan ends, the Device Plan is still payable (either in full or monthly). Watch Plans require a Vodafone pay monthly airtime plan and a Connectivity Plan (via Vodafone OneNumber)

• For Laptops / Tablets: lets you select a monthly Device Plan Credit Agreement (24 to 48 months) with a 24 month Data Plan. You can pay off your Device Plan early, and if you do, you can then keep your Data Plan on a 30-day contract or leave. If your Data Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

Upgrade from month 3: means a) buying a new Device Plan (which is a credit agreement) and an Airtime/Data/Connectivity Plan (as applicable) and b) either (i) paying off the remaining amount on your current Device Plan prior to upgrading, or (ii) paying for your current Device Plan along with your new Device Plan. Subject to credit check, eligibility and terms.

Trade-in Guarantee: Available when you trade-in an eligible device using our Trade-in Tool, and purchase a new Vodafone Pay Monthly Airtime Plan. Your Trade-in value is guaranteed for 7 days from the date of your Trade-in Quote. Device must be returned within 14 days of the start of your new Airtime Plan and meet our requirements. You can choose to receive your Trade-in value via a monthly airtime saving, a credit to your Vodafone account, or, if you are an existing customer, as a credit towards your existing Phone Plan balance. Please see our Trade-in Guarantee terms and conditions for more details, including the eligibility criteria.

Trade-in Bonus: Available when we're running a Trade-in Bonus promotion, where you could get an additional bonus on top of the trade-in value for the phone you're trading in, when you buy a new phone. Eligibility for the bonus and the bonus value may vary depending on which phone you're trading in and which new phone you're buying. Please see our Trade-in Bonus terms and conditions, for more information.

Unlimited data: available on Unlimited plan (max download and upload speeds of 100Mbps), Unlimited Plus and Unlimited Premier plans. Speed may vary by a number of factors.

5G: You must have a 5G enabled device on the Vodafone 5G network, a Vodafone 5G plan and 5G coverage in the area that you are in. Coverage may be affected by a number of factors. Find out more about our 5G network

5G+: To access 5G+, you need a 5G+-enabled device and an eligible Vodafone Pay Monthly plan that includes 5G+. Coverage may be affected by a number of factors. Find out more about our 5G+ network

Vodafone Xchange: Available on eligible new phones and all pristine refurbished phones, then trade in (good condition) from 12 months prior to end of Phone Plan and upgrade to new phone and Airtime Plan (standard upfront and monthly cost apply). Every year: based on 24-month Phone Plan. Terms and verification apply

Roaming

Roaming: using your home data plan to roam in Zone A is included in all of our Pay Monthly plans. For roaming in other destinations, charges will apply depending on which plan you are on.

Roaming Passes: For Pay Monthly customers without European roaming included in their plan, you can purchase an 8 or 15 day European roaming pass to use your monthly UK allowance of calls, texts and data in our Zone B destinations. The 8 day pass is £16 and the 15 day pass is £21. Out of bundle charges such as picture messages, premium calls or premium texts are not covered by this charge. These passes are subject to a 25GB roam fair use policy. Passes become active when you start roaming and only one pass can be used at a time. For more information and terms, visit our roaming page

• Information on roaming with Vodafone

• List of our inclusive roaming destinations

Mobile Specific Small Print

• Lifetime Service Promise: means a) Lifetime warranty covering manufacturer's defects, provided you have an active pay monthly Airtime plan + b) Battery refresh replacing your phone's battery (for 2-3 years) if it fails one of the Battery refresh tool tests. On phones purchased directly from Vodafone.

• Lifetime Warranty: is an extended warranty covering manufacturer's defects (on phones purchased via Vodafone directly), provided you have an active pay monthly Airtime plan. Excludes damaged and tampered phones. Lifetime Warranty terms apply

• Battery Refresh: replaces your phone's battery if it fails one of the Battery Refresh Tool tests. Available for up to three years depending on your plan. On phones purchased via Vodafone directly. Excludes damaged and tampered phones. Battery Refresh terms apply

• UK's Only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty which covers your phone for manufacturer defects provided you have an active pay monthly Airtime plan, and ii) Battery Refresh which offers phone battery health checks and required replacements for up to 3 years. Terms apply

Smartwatch Specific Small Print

Smartwatch: requires a) Vodafone pay monthly Airtime plan, and b) 12 or 24 month Connectivity Plan (via Vodafone OneNumber). Watch Plans over 12 months require a 24 month Connectivity Plan. Terms apply

Vodafone OneNumber Connectivity Plan ('Connectivity Plan'): uses your minutes, texts and data allowance from your Airtime Plan using Vodafone OneNumber. You must have an Airtime Plan with us in order to purchase a Connectivity Plan. Smartwatch Connectivity plans can be bought for a smartwatch you already own, or for a new smartwatch you purchase through us. Tablet Connectivity plans can only be bought for a tablet you already own.

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Two-Year Warranty terms apply

Tablet Specific Small Print

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Two-Year Warranty terms apply

Pay as you go

Unlimited Bundle: An Unlimited Pay as you go Bundle lasts for 30 days. Your bundle will automatically renew every 30 days if you have enough credit. To opt out call 2345. Includes unlimited data and unlimited minutes and texts: minutes to standard mobiles and landlines (UK: 01, 02, 03) and standard texts (excluding MMS) to use in the UK and Zone A. You must buy a Big Value Bundle, otherwise your SIM won’t be able to make or receive calls, send or receive texts, use data, or use our network.

Unlimited Bundle terms, exclusions and destinations

Pay as you go Bundles (Big Value Bundle) excluding Unlimited Bundle: Unlimited minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and a set allowance of data (excluding Extras) to use in the UK and Zone A. Last 30 days. Automatically renews every 30 days if you have enough credit. Opt out by calling 2345. Pay as you go Bundles are also known as Big Value Bundles. You must buy a Big Value Bundle, otherwise your SIM won’t be able to make or receive calls, send or receive texts, use data, or use our network. For more information, please visit our Pay as you go Bundles terms and conditions page

Total Rollover: Any unused allowance from your current Pay as you go Bundle will only rollover from one bundle to the next, for use in the next 30-day period, if your Pay as you go Bundle renews automatically.

Pay as you go 1: You'll pay just £2 each day you use your phone, which gives you: Unlimited minutes, Unlimited texts, 50MB of data to use until midnight. To activate your SIM, you’ll need to add a minimum of £5 credit or buy a Big Value Bundle. If you don’t, your SIM won’t be able to make or receive calls, send or receive texts, use data, or use our network. For more information, please visit our Pay as you go 1 terms and conditions page

Roaming: Your data usage is for use in the UK and Zone A destinations only, unless you purchase one of our roaming extras. For more info and destinations beyond Zone A, visit our extras page. For terms visit our terms and conditions pages

Pay as you go Plus

Pay as you go Plus plan: My Vodafone app required. UK and Zone A use only unless Roaming Extra purchased. Minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and plan data allowance (excluding Extras). Auto-Renews every 30 days if opted in via My Vodafone app and payment card added. Purchase Extras and manage payments through My Vodafone app. Plan stops after 30 days if paused or cancelled (by opting out of Auto-Renew). If opted out and you do not choose another plan, you can only receive inbound calls and texts once your 30-day plan ends. You must opt back in and re-purchase a new plan to use data, minutes, send texts or buy Extras. To use our network, you’ll need to buy a £10 plan at a minimum. If you don't, your SIM won’t be able to make or receive calls, send or receive texts, use data, or use our network.

For terms and more information see the Pay as you go Plus terms and conditions

Roaming: Your data usage is for the UK and Zone A destinations only, unless you purchase one of our roaming extras in the My Vodafone app. Your extra will run until the day it expires (at 11:59pm UK time) or when it is used up, whichever is sooner. For more information on roaming destinations, see our roaming page or the My Vodafone app. For Extras terms, see the terms and conditions page

Home Broadband

Home Broadband: For details and terms see our Home Broadband page

Fast broadband in more places than any other UK provider: means by combining Vodafone full fibre and Vodafone 5G Broadband, Vodafone can deliver fast broadband speeds to more than 26 million homes and premises across the UK.

Vodafone Full Fibre available in more homes than anyone else/Vodafone is the UK's largest full fibre provider: As independently verified by thinkbroadband.com. Results based on availability of CityFibre, Openreach, OFNL, Virgin Media, and Community Fibre as of 7 April 2026:

One click or call: to trigger the switch process, see our Switch Broadband page. Credit of up to £200 to cover leaving fees, terms apply.

Switcher offer:  Switch broadband and get up to £200 credit when you pay an early termination fee. New customers on eligible plans, purchased directly from Vodafone only. Credit, acceptance, and availability checks. Terms and conditions apply

Insurance

These terms are available in our insurance terms and conditions pages. If you're a sole trader go to business terms and conditions then Insurance then Insurance - Current

Very Me

VeryMe Rewards: See My Vodafone app for end dates and full terms and conditions. Pay as you go customers must have topped up at least £10 credit on their account in the last 6 weeks to participate. Pay as you go Plus customers must have Auto-Renew switched on to participate in certain prizes and competitions.

1. VeryMe won A Silver in the Brand Partnership Activation of the Year category and a Gold in the Loyalty Activation of the Year category at the 2020 IPM Awards. See verification on the IPM website

2. VeryMe helped Vodafone win Best Network for Loyalty and Retention at the Mobile Industry Awards 2020. See verification on the Techrader website

3. Vodafone VeryMe, TMW Unlimited and Mando-Connect won Best Use of CRM at the Loyalty Magazine Awards 2020. See verification on the IPM website

Network

Reliable, award-winning network: The UK relies on Vodafone as a network provider as it:

• i) powers critical national infrastructure and 82% of Emergency Services (see our Public Sector Portal for further information),

• ii) has coverage in 99% of UK homes,

• iii) covers 96% of the UK's landmass; and

• iv) has won numerous awards

See full details and awards on our Network page

The Nation's Network: The Nation's Network is the combined Vodafone and Three network for use by customers of either.

• * The Biggest network is based on the total combined number of mobile masts available to our customer base vs competitors. The Nation's Network means the biggest network infrastructure created by VodafoneThree Holdings Ltd through the merger of Vodafone & Hutchison 3G UK

• ** VodafoneThree has committed to spend £11 billion to build world-class nationwide, digital infrastructure by 2034. See full verification of the substantiation

Vodafone and Three customers can now automatically use each other's network for more coverage, at no extra cost: Access is automatic where more masts are available see the network page

Just Ask Once

Available via the My Vodafone app. Messaging service only, some exclusions apply. See more details about Just Ask Once

For full terms and conditions, visit our terms and conditions page

Finance subject to status and credit checks. 18 +. Direct debit required. Credit provided by Vodafone Limited, FCA reference Number: 712210, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN