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Microsoft 365 Foundations: Outlook, Teams & Viva

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Microsoft 365 Foundations: Outlook, Teams & Viva

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

5 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

5 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Collaborate and communicate effectively using Outlook, Microsoft Teams, and Viva tools

  • Organize emails, contacts, and workflows to manage information and stay productive

  • Share files, co-edit documents, and work seamlessly with teams across Microsoft 365

Details to know

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Recently updated!

June 2026

Assessments

40 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Microsoft 365 Foundations: Work, Meet, Share & Create Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 9 modules in this course

Build essential Microsoft 365 collaboration skills used in today’s workplace to communicate effectively, manage information, and work seamlessly with teams. In this course, you’ll learn how to manage email and contacts in Outlook Online, collaborate in Microsoft Teams, and use Viva tools to stay connected and productive. By the end, you’ll be able to work more efficiently, stay organized, and collaborate confidently across Microsoft 365 tools.

Why This Course Matters Strong collaboration and communication skills are critical in modern work environments. Microsoft 365 tools like Outlook, Teams, and Viva are widely used across industries to manage communication, coordinate work, and collaborate in real time. Learning how to use these tools effectively helps you stay organized, reduce inefficiencies, and work better with others. Career Impact Microsoft 365 collaboration skills are valuable across roles in business, administration, project coordination, customer service, operations, and more. Employers look for professionals who can manage communication, collaborate in teams, and use workplace tools effectively to improve productivity and teamwork. Course Overview This beginner‑friendly course (~6 hours) is designed for learners who want practical, real‑world results fast. You’ll gain hands-on experience using Outlook Online, Microsoft Teams, and Viva tools to manage communication, organize your work, and collaborate with others, with some features dependent on your Microsoft 365 plan. By the end, you’ll be confident using Microsoft 365 to streamline daily tasks and improve team collaboration. What You’ll Learn • Create, send, and manage emails in Outlook Online • Organize your inbox using categories, folders, and filters • Manage contacts and groups for better communication • Use Microsoft Teams chats, channels, and conversations • Share files, co-edit documents, and collaborate in real time • Customize Outlook and Teams settings for productivity • Engage with colleagues using Viva Engage • Discover and use learning resources in Viva Learning What Makes This Course Unique ✔ Hands-on use of real Microsoft 365 collaboration tools ✔ Covers communication, teamwork, and productivity in one course ✔ Beginner-friendly with immediate workplace value ✔ Focus on practical, everyday collaboration tasks Who Should Take This Course** Ideal for business professionals, students, administrators, job seekers, and anyone who wants to improve their collaboration and communication skills using Microsoft 365 tools. Enroll now to strengthen your collaboration skills, work more efficiently with your team, and get more done with Microsoft 365 every day. **This course is designed for professionals using Microsoft 365 in a workplace environment. Some features may require a business/enterprise subscription. Please note that Microsoft 365 has different versions and subscription levels, so your interface and available features may differ depending on the plan you are using.

Dive into the essentials of Outlook Online, part of Microsoft 365, and master the art of efficient email management. You'll learn how to create, reply to, and forward messages, ensuring seamless communication. Explore the use of attachments and signatures to enhance your emails and streamline your workflow. By the end of this module, you'll be equipped with the skills to manage your messages effectively and navigate Outlook Online with confidence.

What's included

8 videos2 readings4 assignments

8 videosTotal 8 minutes
  • Launch Outlook Online1 minute
  • Create a New Message in Outlook 1 minute
  • Reply to a Message in Outlook Online1 minute
  • Forward a Message in Outlook Online1 minute
  • Attach a File from Your Computer to an Outlook Email1 minute
  • Delete a Message in Outlook 1 minute
  • Add or Modify a Mail Signature In Outlook Online2 minutes
  • Insert a Signature Manually in Outlook Online1 minute
2 readingsTotal 6 minutes
  • Get Started with Outlook Online3 minutes
  • Get Started with Signatures3 minutes
4 assignmentsTotal 14 minutes
  • Brain Boost 14 minutes
  • Activity: Create and Send a Professional Email in Outlook4 minutes
  • Brain Boost 23 minutes
  • Activity: Create a Signature3 minutes

Welcome to the Categorize and Filter Your Outlook Online Inbox module! In this module, you'll discover how to efficiently manage your email workflow using Microsoft Outlook's powerful organizational tools. You'll learn how to work with categories, utilize folders and favorites, apply filters, change views to streamline your inbox. By mastering these features, you'll enhance your productivity and ensure that you stay on top of high-volume email communications with ease. Dive in and transform your email management skills with Outlook Online!

What's included

15 videos4 readings8 assignments

15 videosTotal 14 minutes
  • Optimize Inbox Organization and Efficiency in Outlook Online2 minutes
  • Create a New Category in Outlook Online1 minute
  • Categorize Mail in Outlook Online1 minute
  • Edit a Category Name in Outlook Online1 minute
  • Add a Folder in Outlook Online1 minute
  • Rename a Folder in Outlook Online1 minute
  • Move or Rename Favorite Folders in Outlook Online1 minute
  • Add Folders to Favorites in Outlook Online0 minutes
  • Add a Group as a Favorite in Outlook Online1 minute
  • Create a Mail Rule in Outlook Online2 minutes
  • Turn the Focused Inbox On or Off 1 minute
  • Use Search Built-In Filters1 minute
  • Search the Mail View 1 minute
  • Search for a Deleted Item 0 minutes
  • Filter Search Results in Outlook Online1 minute
4 readingsTotal 12 minutes
  • Work with Categories and Organize3 minutes
  • Work with Folders and Favorites3 minutes
  • Work with Filters and Views3 minutes
  • Lesson: Search the Inbox3 minutes
8 assignmentsTotal 30 minutes
  • Brain Boost 13 minutes
  • Activity: Add a Category4 minutes
  • Brain Boost 23 minutes
  • Activity: Manage Folders and Favorites5 minutes
  • Brain Boost 33 minutes
  • Activity: Filter and Organize Your Inbox5 minutes
  • Brain Boost 43 minutes
  • Activity: Search for Important Messages in Outlook4 minutes

Welcome to the Manage Groups and Contacts in Outlook Online module! You'll dive into the essentials of efficiently managing your contacts and groups within Outlook Online, part of Microsoft 365. You'll learn how to use the People feature to streamline communication and collaboration with coworkers and clients. Discover how to create, view, and manage contact groups to keep your contacts organized and easily accessible. By the end of this module, you'll be equipped to optimize your Outlook Online experience, enhancing your productivity and connectivity.

What's included

15 videos3 readings6 assignments

15 videosTotal 15 minutes
  • Create a New Outlook Online Contact2 minutes
  • Edit a Contact 1 minute
  • Delete a Contact in Outlook Online1 minute
  • Filter Contacts 1 minute
  • Change the Display Settings for Contacts1 minute
  • Create a Contact from an Outlook Online Message1 minute
  • Start a Chat with a Contact1 minute
  • Send a Message to a Contact in Outlook Online1 minute
  • Create a Group in Outlook Online2 minutes
  • Edit a Group in Outlook Online1 minute
  • Create a Group Conversation in Outlook Online1 minute
  • Add Members to a Group in Outlook Online1 minute
  • Remove Someone from an Outlook Online Group1 minute
  • Search and Join a Group in Outlook Online1 minute
  • Leave or Unfollow a Group in Outlook Online1 minute
3 readingsTotal 9 minutes
  • Manage Contacts3 minutes
  • Chat with Contacts3 minutes
  • Work with Groups3 minutes
6 assignmentsTotal 24 minutes
  • Brain Boost 14 minutes
  • Activity: Create Contacts4 minutes
  • Brain Boost 23 minutes
  • Activity: Chat with a Contact5 minutes
  • Brain Boost 33 minutes
  • Activity: Create and Edit a Contact Group5 minutes

Dive into the world of Microsoft Teams, a dynamic collaboration platform that revolutionizes communication within organizations. In this module, you'll learn how to create and manage teams and channels, enabling seamless collaboration on projects. You'll explore the nuances between private chats and team conversations, mastering how to use each effectively. Additionally, you'll gain insights into integrating Microsoft Teams with OneDrive and SharePoint, optimizing file management and sharing. By the end of this module, you'll be equipped to leverage Microsoft Teams for efficient communication and collaboration, enhancing productivity across your organization. ***Microsoft 365 features vary by subscription, app version, and organization settings. For example, some Teams features shown may require a business, enterprise, or other qualifying Microsoft 365 plan and may not be available to all learners.

What's included

10 videos2 readings4 assignments

10 videosTotal 19 minutes
  • Launch Microsoft Teams Online1 minute
  • Explore Microsoft Teams3 minutes
  • Understand Chats and Teams5 minutes
  • Explore Channels in Microsoft Teams2 minutes
  • Differentiate Between OneDrive, SharePoint, and Microsoft Teams2 minutes
  • Create a Team From Scratch1 minute
  • Start a Chat in Microsoft Teams1 minute
  • Create a Channel1 minute
  • Start a Team Post1 minute
  • Manage Notifications for a Team's Channel and Mentions1 minute
2 readingsTotal 6 minutes
  • Navigate Teams3 minutes
  • Work in Teams3 minutes
4 assignmentsTotal 16 minutes
  • Brain Boost 13 minutes
  • Activity: Navigate Teams5 minutes
  • Brain Boost 23 minutes
  • Activity: Start a New Teams Chat5 minutes

Welcome to the module on mastering the updated Chats and Channels experience in Microsoft Teams. You’ll learn how to efficiently navigate and communicate using the streamlined interface, which consolidates messages, meeting updates, and team comments into one cohesive view. By the end of this module, you’ll be equipped to manage your communications like a Microsoft Teams expert, enhancing your productivity and efficiency in today’s fast-paced environment.***Microsoft 365 features vary by subscription, app version, and organization settings. For example, some Teams features shown may require a business, enterprise, or other qualifying Microsoft 365 plan and may not be available to all learners.

What's included

9 videos2 readings4 assignments

9 videosTotal 12 minutes
  • Understand the Chats and Channels Experience2 minutes
  • Customize the Chat View2 minutes
  • Manage the Chat Pane View1 minute
  • Open a File in a Team Channel1 minute
  • Use Custom Sections to Organize Conversations1 minute
  • Respond to a New Chat in Microsoft Teams1 minute
  • Start a New Post in a Channel1 minute
  • React with an Emoji2 minutes
  • @Mention a Team Member in a Post1 minute
2 readingsTotal 6 minutes
  • Get Started with Chats and Channels3 minutes
  • Navigate and Communicate Using the Chat Pane3 minutes
4 assignmentsTotal 13 minutes
  • Brain Boost 13 minutes
  • Activity: Explore the Chat Pane3 minutes
  • Brain Boost 23 minutes
  • Activity: Organize and Engage in Microsoft Teams Chats4 minutes

Dive into the world of Microsoft Teams and discover how it transforms collaboration by integrating the robust capabilities of Microsoft 365. You'll learn how to seamlessly incorporate tools like Word and Excel into your meetings and chats, enabling real-time co-authoring and streamlined teamwork. Explore how to access and add apps to your teams, share files, and collaborate effectively, all within a single platform. By the end of this module, you'll understand why Microsoft Teams is the preferred choice for thousands of organizations and how you can harness its full potential to drive collaboration and productivity. ***Microsoft 365 features vary by subscription, app version, and organization settings. For example, some Teams features shown may require a business, enterprise, or other qualifying Microsoft 365 plan and may not be available to all learners.

What's included

9 videos2 readings4 assignments

9 videosTotal 17 minutes
  • Work Seamlessly with Microsoft 365 in Teams3 minutes
  • Access and Browse the Teams Store1 minute
  • Use the Polls App2 minutes
  • Access the Updates App2 minutes
  • Share and Collaborate on Files in Teams2 minutes
  • Co-edit a Document in Teams2 minutes
  • Add a Whiteboard to a Meeting2 minutes
  • Send a Loop Component in Teams Chat1 minute
  • Search Messages, People, or Files1 minute
2 readingsTotal 6 minutes
  • Use Apps and Integration3 minutes
  • Drive Collaboration3 minutes
4 assignmentsTotal 12 minutes
  • Brain Boost 13 minutes
  • Activity: Work With Apps3 minutes
  • Brain Boost 23 minutes
  • Activity: Collaborate in Teams 3 minutes

Welcome to the Personalize Outlook and Teams and Change Desired Settings module! You'll dive into the advanced personalization features of Microsoft 365, empowering you to tailor the interface and functionality to suit your preferences. You'll learn how to customize settings such as the default Start page, activate Dark mode, and manage notifications. Additionally, you'll explore how to personalize your experience in Outlook Online and Teams, ensuring that these tools work seamlessly for your unique needs. Get ready to take control and enhance your productivity with these powerful customization options! ***Microsoft 365 features vary by subscription, app version, and organization settings. For example, some Teams features shown may require a business, enterprise, or other qualifying Microsoft 365 plan and may not be available to all learners.

What's included

10 videos2 readings4 assignments

10 videosTotal 15 minutes
  • Set Out of Office Replies 2 minutes
  • Activate or Deactivate Dark Mode 1 minute
  • Customize the Mail Notification Settings2 minutes
  • Change the Mail Layout Settings2 minutes
  • Manage Spell Check Settings While Replying to an Email Message1 minute
  • Change Notifications1 minute
  • Manage Notifications for a Team's Channel and Mentions1 minute
  • Change the Language1 minute
  • Change the Theme1 minute
  • Change Your Availability Status2 minutes
2 readingsTotal 6 minutes
  • Edit Outlook Online Settings3 minutes
  • Manage Settings for Microsoft Teams3 minutes
4 assignmentsTotal 15 minutes
  • Brain Boost 14 minutes
  • Activity: Customize Outlook Online3 minutes
  • Brain Boost 24 minutes
  • Activity: Customize Microsoft Teams4 minutes

Welcome to the Get Started with Viva Engage module! You'll dive into the world of Viva Engage, a dynamic social network designed to enhance collaboration within and beyond your organization. You'll learn how to explore the intuitive interface, manage your profile, and effectively utilize the Home Feed to post conversations, attach files, and connect with colleagues. Embrace seamless collaboration and unlock the full potential of Viva Engage in your professional interactions. ***Microsoft 365 features vary by subscription, app version, and organization settings. For example, some Teams and Viva features shown may require a business, enterprise, or other qualifying Microsoft 365 plan and may not be available to all learners.

What's included

8 videos2 readings4 assignments

8 videosTotal 9 minutes
  • Viva Engage Overview2 minutes
  • Change the Profile Picture1 minute
  • Change the Display Language1 minute
  • Use the Home Feed1 minute
  • Post a Conversation1 minute
  • Like a Conversation1 minute
  • Add a GIF to a Conversation1 minute
  • Attach a File to a Conversation in a Community1 minute
2 readingsTotal 6 minutes
  • Explore Viva Engage3 minutes
  • Use the Home Feed3 minutes
4 assignmentsTotal 16 minutes
  • Brain Boost 13 minutes
  • Activity: Access and Explore Viva Engage5 minutes
  • Brain Boost 34 minutes
  • Activity: Practice with Conversations 4 minutes

Welcome to the world of Microsoft Viva Learning, your gateway to personal and professional growth. In this module, you’ll discover how to harness the power of Viva Learning to enhance your skills and knowledge. You’ll learn how to add interests for personalized course recommendations, effectively browse, share, and bookmark content, and navigate the extensive library of courses available. Whether you're looking to delve into Assistive Technology, Graphic Design, or improve your team management skills, this module empowers you to take control of your learning journey. ***Microsoft 365 features vary by subscription, app version, and organization settings. For example, some Teams and Viva features shown may require a business, enterprise, or other qualifying Microsoft 365 plan and may not be available to all learners.

What's included

4 videos1 reading2 assignments

4 videosTotal 5 minutes
  • Understand Viva Learning 2 minutes
  • Browse Courses by Type 1 minute
  • Bookmark a Course1 minute
  • Share a Course1 minute
1 readingTotal 3 minutes
  • Learning with Viva3 minutes
2 assignmentsTotal 8 minutes
  • Brain Boost3 minutes
  • Activity: Start Browsing Courses in Viva Learning5 minutes

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Frequently asked questions

No—this course is beginner-friendly and designed for learners with little or no prior experience with Outlook, Teams, or Viva tools.

You’ll learn how to use Outlook Online, Microsoft Teams, Viva Engage, and Viva Learning to communicate, collaborate, and stay productive.

The course takes approximately 6 hours to complete and is structured into focused modules that provide a deeper, hands-on exploration of Microsoft 365 tools to build real-world collaboration skills.

Yes! The course includes activities and exercises that allow you to practice real-world tasks like sending emails, organizing your inbox, and collaborating in Teams.

You’ll develop skills in email management, team communication, file sharing, collaboration, and using Microsoft 365 tools efficiently.

Yes—Microsoft 365 tools are widely used across industries. These collaboration and communication skills are valuable in most professional roles.

Absolutely—you’ll learn how to chat, share files, create channels, and work together in real time using Microsoft Teams.

This course focuses on collaboration across multiple tools (Outlook, Teams, and Viva), not just one application, giving you a more complete workplace skillset.

While you don't need a license, Microsoft 365 features vary by subscription, app version, and organization settings. For example, some Teams and Viva features shown may require a business, enterprise, or other qualifying Microsoft 365 plan and may not be available to all learners.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,