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URL: https://docs.datadoghq.com/incident_response/case_management/ai/

⇱ AI Tools for Case Management

AI Tools for Case Management

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Datadog Case Management lets you assign work to AI agents alongside people. It integrates with the Datadog MCP Server and custom agents built with Bits Agent Builder to automate case triage, assignment, and resolution.

MCP Server

The Datadog MCP Server exposes a cases toolset so that AI agents that support the Model Context Protocol (MCP) can access Case Management data. The cases toolset allows AI agents to create, search, update, and manage cases. Supported workflows include:

  • Searching for cases based on status, priority, project, or other filters
  • Retrieving details of a case to understand the latest timeline of actions and remaining work
  • Creating a new case to track information related to an ongoing investigation
  • Updating an existing case with new findings, links to related Jira tickets, or escalated priority

For setup instructions and full details on the cases toolset, see the Datadog MCP Server documentation.

Custom agents

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Case Management integration with custom agents is in Preview.

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Assign cases to specialized agents built with Bits Agent Builder to automate the full case lifecycle, from initial triage to follow-up and resolution. For example use cases, agent archetypes, and manual and automated assignment, see Custom Agents.