Onboard a Team

Teams are the central organizational unit of Datadog On-Call. Pages are sent to a Team, and the Team’s schedules or escalation policies route the Page to an appropriate Team member.

On-Call Teams are an extension of Datadog Teams. On-Call Teams are listed on the Teams overview page, alongside Teams that do not perform on-call duties. Datadog recommends that you use existing Teams for your On-Call configuration whenever possible, as this increases your On-Call Team’s discoverability.

Onboard a new or existing Team

1. Go to On-Call > Teams and select Set Up Team.

2. Create a new Team, select an existing Datadog Team, or import team configurations from PagerDuty.

   • Team Name: Enter a name for your Team. Datadog recommends that you do not use acronyms here, unless the acronym is already widely used in your organization.
   • Handle: The handle used to page the Team throughout the Datadog platform. You can change your Team’s handle at any time.
   • Members: Add your Team’s members, including those who do not perform on-call duties.
   • Description: Provide a description of your Team’s responsibilities. For example: Our team is responsible for [primary responsibility]. We ensure [key objectives or activities], operating [operational hours or conditions].

   Select an existing Datadog Team from the drop-down menu.

3. Add a default escalation policy.

   • Datadog automatically proposes Interrupt Handler, Primary, and Secondary schedules for your Team. You can define these schedules in the next step.
   • You can also notify an existing schedule owned by another Team.

   See Escalation Policies for more details.

4. Define the schedules created in the previous step.

   • Schedule Time Zone: Select the time zone you want to operate your schedule in. Other settings, such as handoff times, adhere to this selection.
   • Schedule Rotations: Add your desired rotations. See Schedules for more details.

Next steps

Configure your monitors, incidents, or other resources to send Pages to your On-Call Team. See Send a Page.

Ensure that your On-Call Team members have set up their Profile Settings.

Further Reading

Request a personalized demo