Latest Answers

• submenu does not display correctly

  I see no differences between Firefox 12 and IE 9. [[How to clear the cache|Clear you cache]].

• What on earth do i do about google disappearing? download chrome instead?

  Some features of the Google Toolbar are built-in in Firefox, others can be done by extensions. For a full list, see [[Google Toolbar is not compatible with Firefox]].

• With firefox and IE9, computer turn off and closing bt itself

  I see two possible causes: * '''outdated graphics drivers:''' Try to [[Safe Mode|run Firefox in Safe Mode]] and, if it works, [[How do I upgrade my graphics drivers?|update your …

• mozilla jest wlaczona ale jej nie widze; poprostu nic sie nie pokazuje kiedy klikam na pasku na okienko podgladu; jak to naprawic?

  This support forum is English speaking. You should ask your question in http://mozillapl.org/forum/

• The Google search box always sends me to google.gr not .com

  You use an insecure version of Firefox with dozens of known [http://en.wikipedia.org/wiki/Vulnerability_%28computing%29 vulnerabilities] that allow some malicious websites or exte…

• Performance and SVG problems browsing HTML5-SVG web site: www.genomemaps.org, while Google Chrome shows and awesome performance.

  I filed [https://bugzilla.mozilla.org/show_bug.cgi?id=754644 Bug 754644 - Genome Maps is slow].

• Can someone explain what "gfx-surface-win32" is in about:memory?

  It's a graphics memory usage. The only solution I see is to [[How do I upgrade my graphics drivers?|update your graphics drivers]] because it's not recommended to change an extens…

• I keep getting Mozilla Crashes that just started after the latest update

  See [[Firefox crashes]]. If the steps in the article don't fix you problem, post your crash ID (bp-...) here.

• Why does the disk drive keep operating continuously when firefox is operating

  You might have a faulty extension or malware. Do the following: * [[Troubleshooting extensions and themes|Troubleshoot your extensions and themes]] * [[Is my Firefox problem a r…

• had to download java7.1 because printer would'nt work. how do I install

  You use an [http://en.wikipedia.org/wiki/Vulnerability_%28computing%29 insecure] version of Firefox (3.6.11 instead of 12) on an insecure Linux (Ubuntu 9 instead of 12) with insec…

• i keep crashing. thought it was a add on but now it isnt. I got these two crash reports. bp-b58733f9-1bd5-4dcf-b103-2095621205125/12/201210:27 AMbp-6d911984-eb7

  The first crash is a JavaScript crash and the second one is a Graphics crash. In addition, you have more extensions on May 12 than on May 11. You should carefully [[Troubleshoo…

• Mouse select very sticky in Firefox 12

  It's likely caused by one of your extensions. See [[Troubleshooting extensions and themes]].

• Firefox 12 Hardware Acceleration Broke after Latest AMD graphics driver update

  If one of your extensions uses not properly HW acceleration (Yahoo toolbar is known for that), disabling HW acceleration will fix your issue although Firefox has nothing to do wit…

• Firefox 12 Hardware Acceleration Broke after Latest AMD graphics driver update

  Are you sure it's not caused by an interfering extension? See [[Troubleshooting extensions and themes]] (turn on HW acceleration to investigate in normal mode).

• Anchor tags not working? Hard to believe but linking to url#anchor seems not to work in FF

  I filled in test2 with a Wikipedia article and the anchor link works as expected in Firefox 12. It may be caused by an interfering extension. See [[Troubleshooting extensions a…

• permanent lock-up after dragging addon button down to windows 7 taskbar

  There's no support for Nightly or Aurora. If you want a stable version, use Firefox 12. To find existing bugs or file a new one, take a look at [https://bugzilla.mozilla.org/].

• Printing only blank pages and Page setup dialog box is black

  It may be caused by an interfering extension or outdated graphics drivers. See [[Troubleshooting extensions and themes]]. '''Note:''' Update also your plugins using [http://www…

• 1securesite won'tlog in, 2 FF12 laptop w-7,but will w/W XPondesktop it does

  It depends on the error message you get. See [[Secure Connection Failed]].

• Firefox not printing all lines of a page. If there are 15 lines it prints 4 to 7 and then 11 to 14. Remaining lines not printing.

  It may be caused by an interfering extension. See [[Troubleshooting extensions and themes]].

• Repeatedly switches from page I want to blank one.

  It's probably caused by an interfering extension. See [[Troubleshooting extensions and themes]].

• High Memory usage by js (1,075.75 MB)

  The [https://wiki.mozilla.org/Performance/MemShrink MemShrink project driven by Mozilla] aims to reduce memory usage in each new release. If you want to reduce it in your curre…

• old icon keeps coming back while new icon goes away

  Did you follow instructions in [[Uninstalling Firefox]]? Once Firefox 3.6 is uninstalled, install Firefox 12 using [[Installing Firefox on Mac]]. '''Note:''' Update also you…

• Firefox crashes

  You are using Firefox 9. Please download Firefox 12 from [http://www.mozilla.org/firefox] and install it.

• Why won't web pages display

  Can you provide the crash ID from about:crashes and the logcat?

• What's the timeline for Firefox 3.6 to be desupported?

  Firefox 3.6.28 is the latest version for branch 3.6 and will be end of life on April 24th, 2012 when Firefox 12 is going to be released.

• Facebook and Firefox Download Manager

  It's probably caused by one of your extensions. See [[Troubleshooting extensions and themes]].

• why do you need my cell phone number to upgrade?

  * You are probably running a fake Firefox. Uninstall it from the Windows Control Panel and download it from [http://www.mozilla.org/firefox mozilla.org/firefox] then install it. …

• Firefox crashes

  vitality21, can you provide the latest crash IDs (bp-...) from the about:crashes page?

• Firefox crashes

  I think it's caused by an interaction with third party software: * Disable WinPatrol * Allow Firefox to run out of the Avast! Antivirus sandbox (no red border)

• Firefox v 9 & 10 crash immediately on start up on newly installed win7 x64

  It's a graphics driver crash in Firefox 11 Beta. As stated by mha007, uninstall Firefox Beta and install the release version. Before creating a new profile, try to [[How do …

• plug in shockwave flash has performed an illegal operation using firefox 2.0 and windows 7

  * Update Firefox to its latest version: [[Installing Firefox on Windows]] * Make sure automatic updates are enabled: [[Options window - Advanced panel#w_update-tab]] * Update yo…

• Firefox crashes

  The crash ID gives no crash signature. Apply the other procedures in [[Firefox crashes]]: * Update your plugins: http://www.mozilla.org/plugincheck/ * Update your graphic dri…

• Firefox crashes

  The crash ID you provided is for a crash that occurred on 9/27. See [[Firefox will not start]].

• Firefox hangs & none of the discussions on the subject are helpful

  There are two sections about your hang in normal browsing: * [[Firefox hangs#w_periodic-hangs|Periodic hangs]] * [[Firefox hangs#w_hang-loading-websites|Hang loading websites]] …

• Why does my Mozilla Firefox 6.02 hang every few minutes. Its has been going on for years. "Not Responding" you can close and reopen and its fine, or wait 30 seconds and it goes back to normal, others like MSN, Opera, Chrome not having this problem.

  See [[Firefox hangs]].

• Firefox hangs & none of the discussions on the subject are helpful

  See [[Firefox hangs]].

• why does Firefox give this message when I do not have another program running "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system."

  Some users reported it was caused by Java. Reinstalling Java has fixed their problem.

• When I try to start Firefox, I get a message that it is already running but not responding and I can't run another Firefox at the same time. I uninstalled and reinstalled. No change. Tried various other suggestions. Help!!

  To open your profile folder: # See [[Profiles#w_windows-2000-and-xp|Finding your profile without opening Firefox on Windows 2000/XP]]. # Delete the lock file.

• Firefox hanging.

  Follow one by one the procedures in [[Basic Troubleshooting]] until your issue is solved.

• Firefox 6 hangs constantly, just like 3.6.21 and its predecessors did.

  Mozilla has no plan to stop supporting Mac OS X 10.5.

• FF 5 Not Responding (Even in Safe Mode)

  See [[Firefox hangs]].

• why does Firefox give this message when I do not have another program running "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system."

  See [[Firefox is already running but is not responding]].

• For 2nd time today I have restarted Firefox & upgraded to 6.0.2 BUT when I go back into Firefox it states You are not using the latest version, please Upgrade

  See [[Firefox is already running but is not responding]].

• When I try to start Firefox, I get a message that it is already running but not responding and I can't run another Firefox at the same time. I uninstalled and reinstalled. No change. Tried various other suggestions. Help!!

  See [[Firefox is already running but is not responding]].

• Firefox hanging.

  If the above solution doesn't solve your issue: * Make also sure you use [[How do I upgrade my graphics drivers?|the latest graphic driver version]]. *Then try the procedures in…

• Firefox hanging.

  Delete '''places.sqlite''' according to the procedure in [[The bookmarks and history system will not be functional#w_solution-2-create-a-new-places-database]].

• Firefox hangs regurlary, I can still use other programs on my laptop

  If it hangs periodically (a few seconds every minute or every 10 minutes for instance), delete '''places.sqlite''' according to the procedure in [[The bookmarks and history system…

• Firefox 6 hangs constantly, just like 3.6.21 and its predecessors did.

  I don't know if your problem is fully related to memory usage during long sessions but in Firefox 7, the memory usage for long sessions is [http://blog.mozilla.com/nnethercote/201…

• Hangs frequently - approx. every 15 minutes. Message says Firefox is Not Responding. Why???

  Delete '''places.sqlite''' as described in [[The bookmarks and history system will not be functional#w_solution-2-create-a-new-places-database]].

• Firefox continually hangs even after trying the solutions listed here, and in other sites, and I can't find any common link to pinpoint what is causing it.

  Delete '''places.sqlite''' according to the procedure in [[The bookmarks and history system will not be functional#w_solution-2-create-a-new-places-database]].

• Firefox 6 crashes every time I try to start it, safemode aswell. 5 worked perfectly but now I can't download 5 again

  Bug 670542 is fixed in Firefox 7. Nevertheless, your malware undetectable by most anti-malware programs (because randomly named) is still present and has [http://en.wikipedia.o…

• Firefoxs continually stops responding. It stops at least every 10 minutes and then starts again in a minute or two.

  The Firefox support website contribution is based on volunteers. The current amount of volunteers allow only to answer half of the 400 questions asked each day. Other volunteers a…

• Firefox Takes Up Too Much RAM

  Firefox 7 uses about 30% less memory than Firefox 6. See: http://blog.mozilla.com/nnethercote/2011/08/09/firefox-7-is-lean-and-fast-2/

• Are moderators now censoring unfavorable, even if respectful and helpful, posts criticing Mozilla's "rapid release" approach?

  This support forum is intended to help users who want to know a specific Firefox feature or find a solution to their problems with Firefox. As in every social groups, there are…

• Read the fixes and still having problems. Firefox will not open at all and I receive a crash report upon launch. Have restarted, shut down, run virus and malware checks and even tried downloading and reinstalling with no response. Please assist.

  Please, don't install old [http://en.wikipedia.org/wiki/Vulnerability_%28computing%29 insecure] versions of Firefox such a Firefox 5.0. It's like having antivirus software without…

• Read the fixes and still having problems. Firefox will not open at all and I receive a crash report upon launch. Have restarted, shut down, run virus and malware checks and even tried downloading and reinstalling with no response. Please assist.

  Firefox is not malware and reinstalling Firefox doesn't help to prevent crashes. What do forums about malware (stated at the end of the above article) say?

• I payed for one year subscrition and the firefox logo did not appear when compter is turned on

  Mozilla is a foundation and doesn't charge you its software such as Firefox or its services such as the support website which is based on volunteers. I don't understand your sy…

• Read the fixes and still having problems. Firefox will not open at all and I receive a crash report upon launch. Have restarted, shut down, run virus and malware checks and even tried downloading and reinstalling with no response. Please assist.

  Your computer is infected by winapi64 malware. See [[Is my Firefox problem a result of malware]].

• Adobe Flash plugin is incompatible with Firefox 6.0.1. Normal?

  This malware is composed of one executable file and one extension. Although you disabled the extension, the executable file still does bad things. So follow all the steps in th…

• How to disable firefox software updater

  Your are using Firefox 6.0 and version 6.0.1 is a security update about a fraudulent certificate. It won't make your extensions incompatible. If you want to keep the control on…

• Adobe Flash plugin is incompatible with Firefox 6.0.1. Normal?

  Adobe Flash Plugin 11.3.7.0 is an extension known to be [http://www.threatexpert.com/report.aspx?md5=267078979bf80380ce934264ada64df4 malware] while Shockwave Flash 10.3 r183 is a…

• How to downgrade from 5.0 to 4.0?

  The risk of using a browser with security issues is to give to untrusted sites an access to some parts of your hard disk: http://www.mozilla.org/security/known-vulnerabilities/fi…

• How do I know it's working...

  * ''How do I know Firefox Sync is working?'' # Type about:config in the location bar. # Promise. # In the Filter field, type: ''services.sync.log.appender.debugLog.enabled'' #…

• I downloaded and installed firefox 5, but uninstalled it because it is not conpatible with Real Player video downloader. I cannot download videos from You tube or other sites with Firefox 5. How can I resolve this problem? ooader

  Firefox 4.0.1 has been an unsafe browser since the release of Firefox 5. So please don't use it. Real hasn't made Real Player Browser Plugin compatible with Firefox 5. For a…

• only half the page is showing unless i go into fullscreen mode

  Three people reported this problem in the French support forum. It was indeed caused by the Babylon toolbar.

• The Firefox Tab Progress Bar is missing (Firefox 5)

  [https://addons.mozilla.org/firefox/addon/tab-progress-bar/ Tab Progress Bar] has not been updated by its developer in order to be compatible with Firefox 5. Install the [https…

• How to downgrade from 5.0 to 4.0?

  '''Firefox 4.0.1''' is the latest version of Firefox 4 because it is '''no longer maintained'''. Contact your fingerprint reader manufacturer. If you do want to use it, inst…

• HTC Wildfire S

  Although the HTC Wildfire S is a recent phone, [http://pdadb.net/index.php?m=cpu&id=a7227&c=qualcomm_msm7227 MSM7227] is an ARMv6 processor that is unsupported by Firefox for mobi…

• Newest Firefox will not allow my Lotus Notes to fully load

  IBM has released a hotfix for IBM Lotus Domino 8.5.2 Fix Pack 2 that must be installed on the e-mail server by your administrator: https://www-304.ibm.com/support/docview.wss?uid…

• how to download older version

  @ukrkoz: In Firefox 4, right-click in an empty space of the Tab Strip and select Menu Bar.

• I keep about 20 tabs open, Mac 10.6.6, firefox freezes on wake from sleep. Why?

  Firefox 4 has been tested a while on Mac OS X 10.6, so it is not a general issue. It is likely caused by one or several of your extensions. See [[Firefox hangs]] and [[Basic tr…

• How do I stop Firefox4.0 from hanging on a Solaris 10 system?

  Firefox 4.0 is not officially supported on Sparc Solaris. However, some developers from Oracle built a Firefox 4 for Sparc Solaris that you can get at http://www.sunfreeware.co…

• Firefox shows as a black window, unless I start in safe-mode

  If you do want to use HW acceleration: Your graphic driver version 8.15.10.2202 is out-of-date, try to update to the latest Intel driver version for HD graphics [http://downloa…

• Can i uninstall firefox 3 now that i have gotten firefox 4?

  Preferences are saved in [[Profiles]], so you can uninstall Firefox 3 without problem. Be aware that Firefox 4 is still in Beta phase and the latest stable version of Firefox i…

• Баг с новой версией!

  [https://support.mozilla.com/ru/kb/Задать%20вопрос Задать вопрос]

• Firefox 4.0b.11 plugin container.exe using 20.24% CPU .. Why

  See [[Firefox consumes a lot of CPU resources]]. Try also to update your graphic driver, if it is not up-to-date, as HW acceleration can also caused your problem.

• Firefox freezes frequently when saving a web page.

  See the [[Unable to download or save files]] article that could covers your issue.

• could i go back to beta8....everything worked right then

  You can go back to Beta 8, but Beta versions are not maintained. So if you want your issue to be solved, please be more specific: what is wrong?

• Since I installed new beta 11 some pages won´t load for a first time its says that time limit passed and I have to reload several times. Beta 10 was fine.

  See: * [[Firefox cannot load websites but other programs can]] * [[Troubleshooting extensions and themes]]

• Nothing is working since I loaded 4.0 lost everything,dosen't loaded right

  See [[Recovering important data from an old profile]]. When you use several versions of Firefox, you should have one [[Managing profiles|profile]] per version to prevent interf…

• right click menu will not come up on any web site.. work in windows and the tools bar area. Help

  It is probably related to HW acceleration. Disable it. See [/questions/772569]. Another possible solution could be to update your graphic driver from your computer or GPU manu…

• como puedo poner la barra de herramientas de norton en firefox 4

  [https://support.mozilla.com/es/kb/ask Haz una pregunta aqui]

• Firefox Takes Up Too Much RAM

  A high memory usage in Firefox does not mean necessarily that Firefox is the culprit. Extensions and plugins are other possible culprits. See the [[High memory usage]] article.…

• Firefox 4.0 beta 10 crashes my Thinkpad W510

  * Upgrade to Firefox 4.0 Beta 11. * Upgrade your graphic driver from http://www.nvidia.com/object/notebook-win7-winvista-64bit-266.58-whql-driver.html or from your computer manuf…

• What plug-ins will work?

  Raine's answer was about extensions. All popular plugins are compatible: Flash, QuickTime, Silverlight, WMP, Java, Acrobat, Shockwave. However, there are some issues with Qu…

• I have xperia x10 mini pro, when I pressed the Firefox for android, it showed me 'The requested item could not be found'.What should I do now?

  Your phone processor is an ARMv6, so if you have Android 2.0 or higher, you can use an [https://wiki.mozilla.org/Mobile/Platforms/Android#ARMv6_.28experimental.29 experimental bui…

• firefox like almost never works and if it does its so slow it makes me not wanna use it, what can you change to fix?

  If you have a phone with an ARMv6 processor, you have probably installed an [https://wiki.mozilla.org/Mobile/Platforms/Android#ARMv6_.28experimental.29 experimental nightly build]…

• cant download at all on android...tried the mobile link as well as the barcode scanner keep getting the "file not found" when selecting firefox for android

  dsMa, Please ask a new question, this one is solved.

• I am having a problem with a website when I log into my CityLink account

  * Contact the web site owners to inform them of this problem. * As a workaround, use Firefox 3.6.

• Not able to move the Navigational Toolbar buttons.

  To prevent interferences between versions, use a specific [[Managing profiles|profile]] for Firefox 4.0 Beta and keep you current profile for Firefox 3.6. It will probably solve y…

• Firefox freeze the computer with a nvidia video card (maybe)

  It is probably an issue with HW acceleration, a new Firefox 4 feature. * First, update your graphic driver that is out-of-date. Here is the link for your GT220 on Windows 7 64-bi…

• When I open any emails (Hotmail) they refresh a couple times per second over and over again.

  [https://bugzilla.mozilla.org/show_bug.cgi?id=627729 bug 627729] was filed about this issue.

• Have LG Ally and when I try to download I get this message "the requested item could not be found", how can I solve this problem?

  You can use an [https://wiki.mozilla.org/Mobile/Platforms/Android#ARMv6_.28experimental.29 experimental nightly build]. But it crashes a lot. They are not going to be a beta or…

• Does not work for the Samsung Intercept 2.1

  The Motorola Cliq processor is Qualcomm MSM7201A which is also based on the ARMv6 architecture. There are experimental nightly builds that "work" (crashy) on ARMv6 processors. …

• Flash doesn't work with 4 beta9. Using Windows 7/64 bit. Works with FF 3

  See [[Flash does not work properly or will not update]]. To prevent interferences between versions, use a specific [[Managing profiles|profile]] for Firefox Beta. If you don't …

• I am having a problem with a website when I log into my CityLink account

  See [[Secure Connection Failed]]. To prevent interferences between versions, use a specific [[Managing profiles|profile]] for Firefox Beta. If you don't want to customize again…

• When I start Firefox 4.0 Beta 9 there is always a second window that opens with the Firefox Logo and it says advertisement next to the logo. What can I do tro stop this from happening?

  See [[How to set the home page]]. To prevent interferences between versions, use a specific [[Managing profiles|profile]] for Firefox Beta. If you don't want to customize agai…

• do I need to uninstall FF3.6.13 after installing FF4 beta 9?

  To prevent interferences between versions, use a specific [[Managing profiles|profile]] for Firefox Beta. If you don't want to customize again Firefox 4 Beta, you can recover d…

• Have LG Ally and when I try to download I get this message "the requested item could not be found", how can I solve this problem?

  Your phone processor is ARM 11 based on the ARMv6 architecture. Firefox for mobile requires an ARMv7 processor architecture. See [[Will Firefox work on my phone?]].

• Does not work for the Samsung Intercept 2.1

  Your phone processor is Samsung S3C6410 ARM 11 based on the ARMv6 architecture. Firefox for mobile requires an ARMv7 processor architecture. See [[Will Firefox work on my phone…