Feature Overview
Datadog Incident Response unifies monitoring, paging, and incident management into one seamless workflow. By integrating real-time observability data into your incident response plan, it enables smarter, faster decision-making, helping you save critical remediation time. Resolve incidents quickly and improve system resilience with a streamlined approach to on-call management and incident handling that keeps your team focused and effective.
One platform from alert to incident resolution
- Respond to incidents where alerts, service ownership, and system telemetry are already connected
- Triage, escalate, coordinate, and remediate without switching tabs or rebuilding context across different tools
- Maintain a live overview of every decision, action, and communication — so anyone joining the incident knows exactly where things stand
Less stressful on-call shifts
- Page the right responder with the data they need to move quickly, including the monitor and the telemetry that explains why it fired
- Correlate alerts from 1,000+ integrations to surface the signal your responders need to act on
- Investigate and act on alerts from anywhere with the Datadog mobile app and voice AI
AI that investigates alongside you
- Partner with AI to navigate incidents with ease, with real-time summaries and suggested actions
- Find answers in natural language across live telemetry, active incidents, and recent deployments
- Run autonomous investigations across your environment to surface root cause of an issue in minutes
Automate the chaos out of incidents
- Save precious time at the start of an incident, with war rooms and incident channels automatically created, summarized, and saved to the incident.
- Define your process with automation, so teams manage incidents consistently, from the first alert to the postmortem.
- Act on incidents from Slack and Microsoft Teams. Escalate, remediate, and resolve where your team is already working.
- Sync bi-directionally with Jira and ServiceNow so your system of record stays current without manual updates.
Keep everyone in the loop
- Keep all your stakeholders informed with public or internal pages
- Publish updates directly from a live incident — no need to copy and paste between tools
- Reduce inbound support tickets by proactively notifying users of status changes
Learn from every incident
- Bring together metrics, logs, traces, SLOs, service ownership, and past incidents into a single analytics platform
- Build structured postmortems pulling directly from your incident timeline and telemetry
- Automatically capture follow-up tasks so action items are tracked from the moment they surface
- Track MTTD, MTTR, and incident trends in real time to identify systemic reliability gaps across teams and services
Product Brief: Incident Management
Resolve incidents faster with a unified observability and incident management platform