iPad User Guide

Use audio call tools in FaceTime on iPad

In some countries and regions, you can record a FaceTime audio call when you’re talking to one other person, and view the transcript of the call in the Notes app. On iPad models that support Apple Intelligence,* you can view a summary of an audio recording in Notes.

You can also use Hold Assist to get a notification when a live agent becomes available while you’re placed on hold.

Record an audio call

Before you begin, check the iOS and iPadOS Feature Availability website to see if call recording is available in your language and region, and make sure the other call participant is willing to be recorded.

  1. During a one-to-one audio call in the FaceTime app 👁 Image
    ,     tap 👁 the More button
    ,     then tap Call Recording.

    Both call participants hear an audio notice that the call is being recorded.

  2. To stop recording, tap 👁 the Stop button
    .

    If 👁 the Stop button
    doesn’t appear, tap 👁 the More button
    ,     then tap Stop next to Call Recording. Call recording also stops when you end the call.

Call recordings are automatically saved to a Call Recordings folder in the Notes app.

Play a call recording

  1. Go to the Notes app 👁 Image
    on your iPad.

  2. Select a note in the Call Recordings folder, then tap 👁 the Play button
    .

View a call transcript

In select regions and languages, you can view the transcript of a recorded call in the Notes app. The transcript may not be available immediately—you may see a message that the transcription is in progress.

Note: Verify the accuracy of a transcription before relying on it. It might not be a perfect representation of the conversation.

  1. Go to the Notes app 👁 Image
    on your iPad.

  2. Select a note in the Call Recordings folder, then tap 👁 the More button
    .

    Note: Spoken words in supported languages are automatically transcribed. If you don’t see Transcript, your iPad doesn’t meet the minimum requirements or detect a supported language.

    In the transcript, the speaker of each statement is identified.

  3. While viewing the transcript, you can do any of the following:

    • Play the audio from a specific point: Select the text you want to hear.

    • Search the transcript: Tap 👁 the More button
      ,       then tap Find in Transcript.

    • Copy the transcript: Tap 👁 the More button
      ,       then choose Add Transcript to Note or Copy Transcript.

    • Save or delete the audio recording: Tap 👁 the More button
      ,       then choose Save Audio to Files or Delete.

      Note: Deleting the audio recording also deletes the transcript.

    • View the waveform of the recording: Tap 👁 the Hide Transcript button
      .

If Apple Intelligence* is turned on, you can summarize a recorded FaceTime call. See Use Apple Intelligence in Notes.

Turn off Call Recording

Call Recording is turned on by default, but you can turn it off.

  1. Go to the Settings app 👁 Image
    on your iPad.

  2. Tap Apps, then tap Phone.

  3. Tap Audio Call Recording, then turn off Audio Call Recording.

Use Hold Assist

When you’re placed on hold during a FaceTime audio call, you can use Hold Assist to notify you when a live agent is available. See Receive a notification when you’re no longer on hold.

Thanks for your feedback.