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iPhone User Guide

Receive FaceTime calls on iPhone

In the FaceTime app, you can answer video and audio calls, decline calls, view video messages or listen to voicemails, and delete calls from your call history.

Note: Live Voicemail isn’t available in all languages or regions. See the iOS and iPadOS Feature Availability website.

Answer a FaceTime call

When a FaceTime call comes in, do any of the following:

  • Accept the call: To answer a video call, tap 👁 the Accept button
    ,     then tap 👁 the Join button
    .     To answer an audio call, tap 👁 the Accept button
    .

    If a slider appears, you can drag it right to answer.

  • Decline the call: Tap Decline or 👁 the End button
    .

    For FaceTime video calls, tap Message to send a text message or tap Remind Me to set a reminder to call back. For FaceTime audio calls, tap Message to send a text message or tap Voicemail to send the caller to voicemail. (You may need to tap the incoming call banner to see these options.)

  • Accept an incoming call and place the current call on hold: Tap 👁 the Accept button
    .

    Note: This option is only available if you’re on a FaceTime audio call and you receive another incoming FaceTime audio call. Otherwise, accepting an incoming call will end the current call.

Tip: You can have Siri announce incoming calls, which you can accept or decline using your voice.

View a video message or listen to a voicemail

If you miss an incoming video call and the caller leaves a video message, you receive a notification about the video message. A thumbnail image from the video also appears in your FaceTime call history. You can tap the notification or image to view the video message.

Note: You can receive video messages only from saved contacts, people you’ve called, and people suggested by Siri.

If you miss an incoming audio call, the caller can leave a voicemail if you have Live Voicemail turned on in Settings 👁 Image
 > Apps > Phone. You can see a real-time transcript of the voicemail and pick up the call as the caller is leaving the message. To stop the incoming voicemail without answering or blocking the call, tap Stop. See Turn on Live Voicemail.

Tip: To quickly access all voicemails or video messages from a specific contact, tap their name in the call history, then tap the Voicemails button or the Videos button.

Delete a call from your call history

  1. Go to the FaceTime app 👁 Image
    on your iPhone.

  2. Touch and hold the call in your call history, then tap Delete.

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