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iPhone User Guide

Set up Voicemail on iPhone

Visual Voicemail shows you a list of your voicemail messages in the Phone app. You can choose which ones to play and delete without listening to them all. When you store your voicemail messages in iCloud, they sync across your devices. A badge on the Voicemail icon shows the number of unheard messages.

Live Voicemail lets you see a real-time transcription as someone is leaving you a message. You can even pick up the call as they’re leaving their voicemail.

Note: Voicemail, Visual Voicemail, and Live Voicemail are available from select carriers in select countries or regions.

Set up Voicemail

The first time you tap Voicemail, you’re asked to create a voicemail password and record your voicemail greeting.

  1. Go to the Phone app 👁 Image
    on your iPhone.

  2. Do one of the following, depending on which Phone app layout you’re using:

    • Unified layout: Tap 👁 the Filter button
      ,       tap Voicemails, tap Edit, then tap Edit Voicemail Greeting.

    • Classic layout: Tap Voicemail at the bottom of your screen, then tap Greeting.

  3. Choose a greeting—Default or Custom; if you choose Custom, you can record a new greeting.

Turn on Live Voicemail

To turn on Live Voicemail, do the following:

  1. Go to the Settings app 👁 Image
    on your iPhone.

  2. Tap Apps, then tap Phone.

  3. Turn on Live Voicemail.

    When Live Voicemail is on and a caller is sent to voicemail, your iPhone displays a transcription of the caller’s voicemail as they speak. (Calling and data rates may apply.) The caller won’t be able to hear you and you won’t be able to hear them unless you choose to answer the call. To stop the incoming voicemail without answering or blocking the call, tap Stop.

    If your iPhone is turned off or is out of your carrier network’s range, the call is sent to carrier voicemail, if available.

    If you have Silence Unknown Callers turned on, unknown numbers go directly to Live Voicemail without ringing you first. Calls identified as spam by your carrier don’t go through Live Voicemail and are instead instantly declined.

Note: Live Voicemail isn’t available in all countries, regions, or languages. See iOS and iPadOS Feature Availability website.

👁 A call screen showing a Live Voicemail from a contact. Below the transcribed text are the Stop and Accept buttons for the call.

Store Voicemail in iCloud

You can store and sync your Live Voicemail and Carrier Voicemail in iCloud.

  1. Go to the Settings app 👁 Image
     on your iPhone.

  2. Tap your name, then tap iCloud.

  3. Tap See All next to Saved to iCloud, then turn on Phone & FaceTime.

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